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Delay in Product Delivery and now product is not working

Location/place: hyderabad

Name of company/service: sterling holidays

i have places an order in DEALS & YOU on 16th may for Blackberry Mobile phone . i have paid 3000 by credit card. i should receive my delivery within seven days. but after lots of struggle i have received my product on 31st May.i have put a request to cancel my order and give me my money back but they have not accepted that. when i received it box was not seal and there was no bill with product. now i am not able to use that mobile. whenever i call there for this complaint after taking my order no. they will say they cant here me and cut the call. kindly help me to get my money back.

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