DELAY IN DELVERY AND REFUND

Dear Sir,
I made an order through amazon on 1 August 2018 which included two products. One of them was delivered on time and I paid through COD but the complementary part was not delivered on time. When I register a complaint about it they started manipulating me and after a long discussion of one weak, they told me that they will refund for the first product, but till today I didn’t get any refund.
Order No. 408-3648614-1179534
order date. 1 august 2018

Now I made another order for the second product on 18 August 2018 and the delivery date was 27 August 2018. But they didn’t deliver this product on time. When I call them to ask about the delivery issue, they didn’t provide any satisfactory information.
Order no. 40829968801761901
Please resolve this issue and also penalise amazon for this type of fake services.


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