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Delay in damaged product replacement

Location/place: chennai

Name of company/service: snapdeal

Hello sir,
I have purchased BSNl penta Tablet Ws707C for Rs 7600 in Snapdeal on 2nd April, But Touch facility in tat Product was not working properly, so i had resent the product to Snapdeal Delhi for replacement on 8th via Bluedart, the product reached Snapdeal on 9th April itself. Still now I have not yet received any replacement or my cash back. The customer support office is not responding properly.

My Snapdeal Order No is 922968451
Shipment via Bluedart to snapdeal ref no 13886604270

Plz take immediate action

Regards
Saroj maran

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