Name of company/service: Lawrence & Mayo
I purchased spectacles from Lawrence & Mayo, Hydernagar branch, Hyderabad. The cost of the spectacles with the lenses was Rs. 6200. The lenses kept coming out. I gave it for repair to the same branch who in turn sent it to the workshop. It was returned with the wrong lenses. The second time it was sent for repair, it was not done properly and the lens got removed yet another time. Now the company admits that the frame is defective and it has been sent to Mumbai.
I have paid several visits to the store and each time I receive an excuse from the salesmen. I also have had to wear my old spectacles which have caused me considerable discomfort. I demand that some compensation be given for the same and the money for the frame be refunded.