Name of company/service: VOX Alpha Radios
Last year I Purchased VOX standing fan through Naaptol Order # 2344338 and it was received with damage and not working properly. I complain to Naaptol they didn’t give proper answer and also advised me to contact VOX electronics, but as per Naaptol don’t have any contact information of VOX. VOX Elect also don’t have proper website, no proper email contact, no proper telephone, customer care service. VOX Product sold by a company called Alpha radios in the market.
After long search I fount out and have reached to Alpha readies thru email as there was no reply in their telephones. Mr. Vipin and Mr Sonu, answered me after they received 20 emails from me. They told me return the product to us on our expense and we will send you the replacement. But the courier didn’t allow me to send their accounts and charged me RS 700.00.
Two months passed there was no reply I been keep calling them and sending emails regularly non of them even bather them sels to answer their mobils and emails.
Finally, last week they sent me a parcel which contain the same standing fan which I sent to them. They just replace only the stand of the fan (ONLY BASE). Fan is not workign properly and never works for even 1 hour.
Please note what I have incurred since I purchased your product.
I purchased this fan by paying RS 3000.00
I spent Courrier for return to you RS 700.00
I been calling from India & abroad by telephone cost RS 3000