Defective Grand Star delivered

I purchased Kent Grand Star from the dealer shared by Kent Customer Care. On Installation, i found mineral indicator to be defective. Technician who visited found the problem to be mother board being defective.

Asked Dealer to replace the machine with new ones. Dealer (Senthil Murugan – Chennai Phone number: 9841313297 ) agreed to replace with new machine. They sent employees to remove machine in my place and brought old machine without carton box or seal stating it is brand new.
On reaching to customer service: 9278912345, they are asking to call sales number : 9582123456 . On contacting sales, they are asking to call service number. On mailing to both Sales & services email id: [email protected] and [email protected], there is no response. I want refund of my amount after seeing this pathetic service.

How to escalate this and handle this issue for refund.

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