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Defective goods delivered

I had booked amul combo pack ice cream from amulonline but one of the packs was melted and half empty.I called up amulonline soon after delivery of the product and Mr. Bhim the cc executive told me to send an email with the pictures of the product as per their policy and that they will reply to it within 24 hours and replace the product. I sent them the email and also a reminder but they never bothered to revert back or take any action.

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