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Deducting recharge without any permission

Location/place: Badlapur Maharashtra

Name of company/service: Aircel

I have been using aircel prepaid services since last three months. From last month dated 25/11/2012 they have activated aircel pocket store without any confirmation and charged Rs.5/- per day. I have tried to call there customer care executive but none of them responds. Everytime I recharge they deduct my balance. Since then they have dected my Rs.40/-.If they are not able to give me a right service then I have to complaint in written to appelete authority.
Thanking You.

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