decline of new connection

So, I requested for a new airtel pospaid connection, the executive called me and said that they will provide me the new connection at doorstep within 24 hrs , i was greatful to them , but 48 hrs passed they didnot turn up or visit my house for new connection. So, today(06-07-2018) one of their executive called me and he promised me that by 24 hrs a new postpaid connection would be provided to me for free of cost and this service is also a doorstep free service. So, as promised a executive called me sorry did not call, he/she gave two missed calls , the truecaller pops up with a message that the call was from airtel, then i checked the number yes it was the same number Airtel has messaged me ( the message reads -Order Placed: Your airtel sim will be delivered by sanjib mukherjee 99033*****. Congrats we have waived off your activation free) . So, i called that missed call number , he/she accept the call first he asked my basic details, i obediently answered his question, after that he said that what i want to do ; convert prepaid to postpaid or take new , i said covert it, he said that why are you doing this now you are paying for 3 months and later you have to pay for 1 month , i said it is my problem not yours , then he said that there are two packages we have one for 1 month and another for 3 months , i said i will have the second one, he said no he cant provide as he thinks that i will not pay, and he was speaking very rudely. Within few second a sms came stated that sorry to hear that you denied new postpaid connection, for future inqueries contact airtel. So, i called that person again , now he asked about my job, i said i am doing a government job , he asked me to whatsapp him my aadhar card and job identity card, i said i will do it later as because airtel did not told me to whatsapp my aadhar card or my id card , he suddenly raise his voice and said that he cant provide me the new connection as i am lying. Not only this he also added that my identity is fake , i am not a government employee.
I dont know whether Airtel executive knows magic or not. So my question is If you didnot want me or others to upgrade to postpaid tell them at the begining , why you are then giving hopes or what is purpose of making a postpaid connection when you are not giving them. Despite being a government employee you are saying that i am faking you and you will not give me a new connection, if you need proof i can provide you that i am a government employee. I use Airtel for more than 6 years . I am sorry to say that your service is becoming worse day by day, other sevice provider are far better than you atleast they obey their words and didnot harrese their customers.
MY contact number is 07602006936.

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