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Debiting the Mobile Prepaid by activating the unneccessary Services

Location/place: Chennai

Name of company/service: Reliance Mobile

Dear Sir/Madam,

I am using the Reliance GSM Prepaid Mobile from past two years. I have three numbers i.e., 7667781706. 7667082924 and 7667504311. All the numbers I have experienced that money was just debiting from my balance without my knowledge.

Every Time I have to call the customer care to refund that amount. When I am calling them I am wasting atleast half an hour and they are telling I have activated the services which I have not activated at all.

Yesterday from 7667504311 40 rupees got debited and I have wasted half an hour with customer care, then they have credited the amount.

And today again they have debited 30 rupees and I have wasted half an hour with customer care, then they have credited the amount.

Like this how much time I should waste, kindly solve this issue.

I am a educated customer, thats why I called customer care then they refunded the amount. What about the uneducated and poor people, they never call the customer care and Reliance will enjoy that money that means they cheating the customers.

If on an average they are doing like this with 100 customers then their income would be 3000 rupees and if they do this with 1000 customers then their income would be 30,000 and if they do this with 100000 customers then their income would be 30,00,000.

So I have wasted lot of valuable time and also my Blood Pressure is up when I am speaking to Customer Care, Because of that my health is also spoiling.

Request you to take up the matter.

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