Damaged Delivery

Location/place: Mumbai

Name of company/service: SOUTHWAYS PACKERS AND MOVERS

I received my goods which were sent from Delhi in a damaged condition. The TV was damaged and no one is taking responsibility for it.

To begin with I get a call on the 10th night at 12:30 at night asking me to pick up the delivery. I refused to pick it up as it was in the middle of the night. For starters that was unprofessional.

The next day on the 11th when the package gets delivered, I was called (i was on my way to work) and told that the TV is damaged and whoever is delivering it will get it fixed and come. I refused because he said i would have to bear the
damages, not knowing how much the cost would be. My room mate picked up the delivery and she was not aware of the damaged. Above that, that guys charges us Rs.220 for the delivery.

The next day when I call them, I was told I would get a call back once he speaks with the delivery boy. I receive no call. I call back again today, I get hung up on once. I try calling back, my calls are not answered and when i send a
text saying I will place a complaint with the Consumer Court, I receive a rude call with no intention of service and I get hung up on again…

Real pathetic service and i want something done about it…

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