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Coupons are not delivered

Location/place: Gwalior

Name of company/service: Freecharge.in

Freecharge.in provides coupons to their customer with every recharge. I have recharged a mobile no. on June 27, 2012.They have a policy to deliver coupons in 7-8 working days. After 7 days I post a complaint about not delivery of coupons, then they assure me to deliver coupons in next 3-4 working days. And Now they are telling me to select ecoupons. They have done fraud with me. Other online recharge companies dont take any extra charge but freecharge.in takes 10 rs. extra per recharge. Inspite of this they are not doing their work seriously.Following are the conversations between me and freecharge.in :-

Complaint #164995
Complaint Status: closed
Create Date: 07/04/2012 7:58 pm
Order ID: 16302022
Name: Ayush Sharma
Email: [email protected]
Mobile: 8982863439
Subject: Coupon Delivery Issues – Order ID: 16302022

Complaint Thread
Me:-
Wed, Jul 4 2012 7:58pm
When I will receive my free coupons, i am waiting from 7 days . Please send them as soon as possible

Freecharge.in:-

Thu, Jul 5 2012 12:16pm – Freecharge.in Customer Support
Hi

Greetings from Freecharge.in and thank you for writing in.

As per our records the courier has been dispatched to you on 28th june vide AWB No.4319328204 of Aramex Couriers.You can track the status at-

We value your relationship with us and would request you to wait till then. Please be rest assured that we are continuously following up on this.

Assuring you of best services at all times.

Warm Regards,

FreeCharge Team
http://www.freecharge.in

Happy Freecharging!!!

Me:-

Thu, Jul 5 2012 4:28pm
Sir,

Here is the courier tracking link –
http://www.aramex.com/express/track_results.aspx?q=aWQ9MjAzMTQxNzExJg%3d%3d-B3m6LgPnxXA%3d

My address is 145, New Colony No.1 , Birla Nagar, Gwalior, M.P., India
Pincode- 474004

You go to above link and find out where the shipment is delivered.You think am i fool or what?
Please deliver coupons as early as possible otherwise i have to go to consumer forum to file a case against you. I am waiting for three more days and then i will take action against you…..

Freecharge.in:-

Fri, Jul 6 2012 10:49am – Freecharge.in Customer Support
Dear Customer,

Greetings from Freecharge.in and thank you for writing in.

We have forwarded your details for the order 16302022 to the concern department. As soon as we will get any details will share with you. We request you to wait for some time. Do let us know once you receive it.

Warm Regards,

FreeCharge Team

http://www.freecharge.in

Happy Freecharging!!!

Me:-

Sun, Jul 8 2012 11:11pm
I am still waiting please take necessary actions as soon as possible otherwise you are forcing me to take action against you..

Freecharge.in:-

Mon, Jul 9 2012 11:31am – Freecharge.in Customer Support
Dear Customer,

Greetings from Freecharge.in

We regret this confusion and believe this is either due to a technical glitch or a goof up by the courier guys.

However, as a gesture of goodwill we are resending fresh coupons as per your request. New coupons will be delivered within 7 working days on your registered shipping address.

We value your relationship with us and would request you to wait till then.

Assuring you of best services at all times.

Warm Regards,

FreeCharge Team
www.freecharge.in

Happy Freecharging!!

Me:-

Mon, Jul 9 2012 3:55pm
Check that my shipping address on your records is same as given below or not:

145, New Colony No.1, Birla Nagar, Gwalior
Pincode-474004

Freecharge.in:-

Mon, Jul 9 2012 5:53pm – Freecharge.in Customer Support
Dear Customer,

Greetings from Freecharge.in and thank you for writing in.

We apologize the inconvenience caused to you. Normally the coupons are delivered to our customers in 7-8 working days.

Tracking details will be share with you as soon as possible.

Assuring you of best services at all times.

Warm Regards,
FreeCharge Team
http://www.freecharge.in

Happy Freecharging!!!

Me:-

Tue, Jul 10 2012 9:57pm
Can you send the link to track status of coupons

Freecharge.in:-

Wed, Jul 11 2012 1:23pm – Freecharge.in Customer Support
Dear Customer,

Greetings from Freecharge.in

Please select any ecoupons. So that we send you coupon code to you on your registered email id.

Assuring you of best services at all times.

Warm Regards,
FreeCharge Team
http://www.freecharge.in

Happy Freecharging!!!

Me:-

Wed, Jul 11 2012 1:46pm
No I want coupons of mcdonalds only. Now you are forcing me to file a case against you. Wait for two days and then you will get legal notice.Wait and watch . I am highly unsatisfied by your service

Freecharge.in:-

Thu, Jul 12 2012 5:45pm – Freecharge.in Customer Support
Dear Customer,

Greetings from Freecharge.in and thank you for writing in.

We are not able to provide you printed coupons now.\

Please select any ecoupons.

Assuring you of best services at all times.

Warm Regards,
FreeCharge Team
http://www.freecharge.in

Happy Freecharging!!!

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