Name of company/service: COUNTRY VACATIONS/ CLUB (Opp. SECRETRAIT)
Last year July 2011 I purchased one 30 years terms policy from Country Vacation through their lucrative and false promised and offers as I didn’t get yet. Since last year I am trying to avail the offer they offered me but till today I didnt get them done as each time they add new clause in it. every time they say something visiting their office and when I come back and asked for service they add new expenses in it and the conflict again arises instead of resolution. On 20th June after wasting 4-5 days I met them at their head office in Himmayat Nagar and were negotiated to fulfill all my offers, gifts and services to be provided by 22nd June, 2011. However till today they didn’t fulfilled and what they fulfilled was a part of cheating again with me. Pls find below the terms and conditions they promised an doffer and now they are denying (even I have canvassing paper of Rep Afrooz / Manager Waheedudin with me in original).
OFFER WITH OBLIGATION AGAINST PURCHASED POLICY # CVA190113
Total Amount of Policy: Rs 225,000/- (For India & International – Life Time)
Valid for 30 years (Not Applicable)
In Country Club own 53 personal Properties. (They Don’t have 53 properties)
All properties in RCI & DAE for India and International Vacations.
India : 96 Places (Kashmir to Kanyakumari) (Unable ot get the complete list of 96 properties inspite of asking and sending them by email to me)
International: 4000 Destinations.
Country Vacation Properties (56): Free
India Tie Up Properties (40): Pay US$ 95 for 6N/7Days
Abroad Tie Up Properties (4000): Pay US$ 135 for 6N/7Days
Time Period: (2 Weeks)
Total: 2 weeks per year.
1 Week yearly vacation.
1 Additional complimentary week each year (Bonus Week)
Other Immediate Free Offers, Benefits & Facilities provided against Policy:
2 Return tickets for GOA/KERELA/HIMACHAL along with 3N/4days accommodation. ((They didn’t provide. And also they are asking for money for this free complimentary offer)
Spa kit worth Rs 25,000/- (They didn’t provide).
2 Nos Gold Coins (1 Gram each). (They didn’t provide).
Extra additional 2N/3days complimentary stay in any Country Vacation properties in India (By Paying Rs 700/- per day as administrative charges.
A free Luncheon in Amratha Castle. (They didn’t provide).
150 Sq Yd Land in Country Vacation Residential property (Fairway Extension C – 2689) by paying rs 30,000/- as final payments for Registration and other processing fees.. (They didn’t provide nor showing the land location and plot and saying against company policy?).
Gold Membership Cards for “Couple” from Country Vacation free for life time (Irrespective of selling / cancelling / transferring the policy at any time at later stage).
Free Insurance from HDFC for 25 years (Rs 300,000/- each) Irrespective of selling / cancelling / transferring the policy at any time at later stage). (They send me 1 year only)
Avail Banquet hall free facilities 5 to 6 times in a year for one day each time.
Food items 20% discount for Parties at Banquet halls usage.
Free Swimming pool facilities.
Free Tasha / Moksha Services for 3 years (Both members, Globally) (They didn’t provide).
Free Gym Facilities (National & International).
Upto 40% Discount on Air Tickets if booked through Country Vacation.
Free Pick and Drop facilities to Airport, Train etc. (Fuel Charges applicable)
Free Sight seeing that included Car, Driver and guide (Only Fuel Charges applicable).
Free Laundry services.
Free Child care Facilities.
Free Medical Services at accommodation.
Free Breakfast daily and 20% discount on Lunch & Dinner (India).
Shopping Discount 20% in all metro cities.
Kindly inform me how to cancel this policy as they didnt providing me services and how to get my money refunded as they are not responsding inspite of calling them several times and sending them emails daily.
Thanking you in advance for anticipated prompst response and cooperation
C/o Razia Sultana (Policy Regd Address)
10-2-399 Asif Nagar
Mobile: 09908845683, 9652563302
Email: [email protected]