Location/place: New Delhi
Name of company/service: LG Electronics
I am facing cooling problem in my LG refrigerator since Jan ’12. It has been diagnosed 10 times till now. 4 parts have been replaced as yet and 2 times gas has been refilled, but I am still facing the same problem. Seems like the technical team of LGE is full of amatures.
They gave me Customer Relationship officer’s & Area Service Manager’s contact number to escalate the issue, but both the numbers are always busy. So never got a chance to speak to them.
Everytime they send some new engineer but no one has been able to understand the problem in 6 months. This has become a real pain now
I have also sent a complaint letter to the company head on july 04, but haven’t received any reply.