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confusing display of items and poor return policy

Order ID: ORDER PLACED 10 July 2018 TOTAL 250.00 SHIP TO S V Ram Mohan ORDER # 407-8984982-5764302 Order Details Invoice

I, S V Ram Mohan, mobile no 9403902582, email id [email protected] would like to lodge a complaint against Amazon India. Few months back I have ordered ROOM’S GRAVITY Wood Wheel Barrow (76.2 cm x 35.56 cm x 33.02 cm, Brown), when I received the item it was broken and damaged. Moreover the size of the item is very small. The Amazon India did not mentioned the size digramaticlly in a clear cut manner, on the other hand they mentioned the size in an ambiguous way.
Anyway after receiving the item I requested for return as per there terms and conditions. In reply to this Amazon India informed me that they have forwarded my complaint to the seller. The so called seller not the Amazon India did not agree with complaint of undersize and damaged item and refused to honor the return claim. Number of times I have complained with Amazon India, every time they are asking me to do one or other thing, like sending the photographs of the item received etc etc. Lastly I requested Amazon india to honor the return claim free of cost, I do not need any money refund in any manner, still they did not honored my request. the details of my order is as given below ROOM’S GRAVITY Wood Wheel Barrow (76.2 cm x 35.56 cm x 33.02 cm, Brown)
by ROOM’S GRAVITY
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Price: 3, 299.00 FREE Delivery. Details
Inclusive of all taxes
EMI starts at ₹157 per month. Options
Not eligible for Amazon Prime.
Only 1 left in stock.
Delivery to pincode 530013 – Visakhapatnam within 2 – 5 business days. Details
Sold and fulfilled by ROOM’S GRAVITY.
1 offer from 3, 299.00
Material: Wood
Color: Brown
Dimension (L x W x H): 76.2 cm x 35.56 cm x 33.02 cm
Package Content: 1 Magazine Holder
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This product is limited to 5 unit per customer The order quantity for this product is limited to 5 unit per customer
Please note that orders which exceed the quantity limit will be auto-canceled. This is applicable across sellers.Order Details
Ordered on 10 July 2018 Order# 407-1631989-2989951
Invoice
Shipping Address
S V Ram Mohan
Door No 50-96-4/7/3, Sai Ratneswara Nilayam, Plot No 228
N E Seethamadhara
VISAKHAPATNAM, ANDHRA PRADESH 530013
India
Payment Method
Net Banking: State Bank of India
Order Summary
Item(s) Subtotal: 3, 299.00
Shipping: 0.00
Total: 3, 299.00
Grand Total: 3, 299.00
Return requested
You have requested a return with a seller. If you haven’t heard from the seller within 2 business days, you may file a claim.

ROOM’S GRAVITY Wood Wheel Barrow (76.2 cm x 35.56 cm x 33.02 cm, Brown)
Sold by: ROOM’S GRAVITY
3, 299.00
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Leave seller feedbackORDER PLACED
10 July 2018
TOTAL
250.00
SHIP TO
S V Ram Mohan
ORDER # 407-8984982-5764302
Order Details Invoice

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