Compliant Against Reliance Communication

Location/place: Seawoods, Navi Mumbai

Name of company/service: Reliance Communication

Hon’ble Sir/Madam,

I want to Lodge a Complaint against Reliance Communication for wrongly charging the net usage and providing the Bad customer service to his customer by neglecting them.

Below is the Problem I am facing from near about last two week

I found that my Net Usage Balance was automatically increased without using the net usage on my MDN 9699963535 between dated 05/05/2012 to 10/05/2012.

So I called Reliance Customer Care between dated 05/05/2012 to 10/05/2012.

I spoke with your Executive and tell that automatically my unbilled balanced is increasing, the Executive told me that it nothing but you are being charged for the Monthly Rental on daily basis.

I was not satisfied with this executive so I called again and spoke with the Lady Executive and tell the same history, and also told that any service is activated in my plan or not ? She told me no service is activated. So I asked her to take complaint to stop the automatically net usage and take the complaint for waived off for the amount which has been wrongly charged. But she told me that it is not possible to take complaint on that day giving the reason that your monthly bill is not yet generated. She told and give assurance me to wait till the bill generated. Once the bill will generated we will waived off your money which has been wrongly charged.

I wait till the bill generated, and again call the customer care for the waived off by wasting my Valuable Time.
But the Complaint has been taken but the resolution provided by make me unsatisfied. No money was waived Off.

Due to the Negligence form your side and Incorrect Assurance and Information, I have to Suffer from Mental Stress, Financial Loss, Educational Loss and also Wastage of my Valuable Time.

I had also Contact to Customer care through mail but they are not providing me correct information, just they are neglecting me.

Below are some reasons provided by Customer care through e-mail-

Below Are the complaint no’s and Reasons, Reply and Answers given by the Reliance Customer Care Executive after contacting through e-mail.

Complaint Nos Service Request ID:180723035 , complaint vide Service Request ID:181176207, Service Request ID 181277391
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1st Reason

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding CDR details.

We regret for the inconvenience caused in this regard.

Please note that, customer care number will not included in the CDR details.

It is our pleasure to assist you.

Regards,

Niyas Ahamed A
Customer Care
Reliance Communications Limited.

2nd Reason

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding call details.

We regret for the inconvenience caused in this regard.

Regarding postpaid call details, you can get the call details of last 3 generated bills. Request applicable for following details.

1. All outgoing calls
2. Outgoing SMS details.
3. R-world call details.
4. Reliance Netconnect call details.
5. Roaming incomming call details.
6. No incoming call details will be given since the same is not chargeable.

If the same is required we request you to revert us with the following details.

E-mail ID:
Billing period:

It is our pleasure to assist you.
Regards,

Niyas Ahamed A
Customer Care
Reliance Communications Limited.

3rd Reason

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding the service issue.

We regret for the inconvenience caused in this regard.

Kindly be assured that your concern is our priority and we have already registered your complaint regarding billing issue vide Service Request ID: 181151563 and the same will be resolved within 3 days from the date of registration.

And your complaint against the contact center staff has been registered vide Service Request ID: 181176207 and the same will be resolved within 2 days.

We would require the same to assist you better.

Your co-operation and patience in this regard will be highly appreciated.

Regards,

Manivannan R
Customer Care
Reliance Communications Limited

4th Reason

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding billing issue.

We regret for the inconvenience caused to you in this regard.

Kindly note that, to process your request we need below details as per our records for validation.

Full name:
Address:
Date of birth:
Alternate number:
Best time to contact you:
E-mail:

We would require the same to assist you better.

It is our pleasure to assist you.

Regards,

Nijil
Customer Care
Reliance Communications Ltd.

5th Reason

Dear Mr. Dhurandhar,
Thank you for contacting us.

This is with reference to your e-mail regarding billing dispute for your Reliance GSM number 9699963535.

We tried to contact you on 9699963535, but you were not responding.
Kindly note that we have checked and verified our records you have been charged correctly as per the 3GRNC_PAYG plan from billing period 25-04-2012 to 24-05-2012. Hence, we are unable to process your request for adjustment.

Also, refer the call details request (CDR) details attached for your reference.

Thank you for using our services.

Warm Regards,

Sujata Pawar
Reliance Communications Limited.

6th Reason

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding call details.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our record call details for the period of 25-04-2012 to 24-05-2012 has been already sent your e-mail Id: [email protected] which is registered in our record.

Please note that, as per our record june month bill is not yet generated. Hence we request you to get back to us after the bill generation.

Thank you for choosing to write to us.
Regards,

Karunanidhi
Customer Care
Reliance Communications Limited.

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All such reason and reply are wasting my valuable time, it also disturbing in my studies.
Due to such type of service I am suffering from mental stress. Educational Loss and Loss of Time.

So Sir I kindly request you to Look in this matter.

Waiting for your Positive Judgement.

Thanks for your Kind Corporation.

Yours Faithfully,

Yogesh R Dhurandhar
9699963535
[email protected]
[email protected]