Compliant about sim card

Location/place: Pune

Name of company/service: Idea office (Bhandarkar Road)

My Husband uses this 9822666672 number from last 10 years, so now from last 2 months this card is not in use due to some reasons, but now we want to reuse it ,and for that I have submitted all the documents twice, but they are not activated this number.
please give me a earliest replay.


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