Location/place: Sai-Suraj-15, Saibaba Complex, Goregaon (East), Mumbai 400063
Name of company/service: AquaSure- Water Purifier
On 19-6-12 I had purchased AquaSure-Eureka Forbes Crystal Water Purifier which was under warranty up-to 27-6-2012. On 5-5-12 Mr. Singh of NS AQUA SOLUTION had visited my residence as Authorised Person of Aqua & changed the candal carbon of WP. He has charged me Rs.2200 & issued receipt no.1077 dtd 5-5-12. On 2nd or 3rd July I had received a call from Mr. Anil of AquaSure for servicing of WP on which I had informed him about visit of Mr. Singh. However Mr. Anil told me that Singh is not authorised person to provide services & suggested me to contact Singh to get return of Rs. 2000 after deducting Rs.200 as service charges dtd.5-5-12. This is highly irregular. The Authorised Persons of AquaSure & other service providers are cheating to the costumers. How an un-authorised person knows that warranty of my WP is expiring in June 12? Why Aqua Sure Authorities are not cautioning to customers about un-authorised service providers which may damage WP.
For strict action please.