Name of company/service: Eureka Forbes- Forbes Vijay
I have been following up for my new Forbes Vijay Water Purifier 2L/Min Water Flow- Eureka Forbes Water Purifier Installation 18602661177 which I purchased on dated 21/3/2012 & invoice no 164974 from dealer & dealer details as under:
New Electric Trading Company
64, Lohar Chawl (K M Sharma Marg), Mumbai-400002
Tel- 22010006, 22081579, 22067389.
Email- newelectri[email protected], [email protected]
Dealer told us that for the installation you have to call to the customer care & company people will come & do the installation job, after launching the installation request a boy had come from the company & he just hanged the machine on the wall & connected to pipe connection to the tap & was unable to start the machine & get purified water through machine. He gave the excuse that there is no proper water pressure.
I called plumber to check the water pressure & after checking he said that the water pressure is completely ok. After that I again launched a new complaint for the service. After 3 days again a person came & checked the machine & gave the same excuse.
After that I again called to the customer care & told them that water pressure is ok so please send a senior technician to solve the problem. After that he gave a no of the service franchisee & the no is 9699611903, I called on this no & after launching the complaint 4 to 6 times, on 5th June, 2012 he sent a technician. He opened the machine & checked it properly & told us that water pressure is absolutely ok but coil is damaged so just replace the machine.
I went to the dealer & told him that there is a fault in machine’s coil & technician told to replace the machine but the dealer is denying to replace the machine & wants to talk to the customer centre’s person, I just passed dealers contact no to franchisee person & he is not talking to the dealer.
Sir after buying a new product I have not used it for a single day & neither dealer nor service centre is solving my problem & I am just calling & launching complaints to dealer & service centre person. I hereby kindly request you to please solve my problem at the earliest because rainy season has come & we are suffering for purified water.
Enclosed is the copy of product invoice bill of dealer.
Thanks & Best Regards,
Address- 202, Om Shripal Nagar, Building No 2,
Devchand Nagar Road,
Near Baavan Jinalay Jain Temple,
Bhayander West, Thane- 401101.