Complaint against Vodafone for harassing on the accounts of already submitted documents

Jun 13, 2012

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Location/place: Delhi

Name of company/service: Vodafone

I am Shalini Gupta, a vodafone customer, mobile number (9899924661). I migrated my prepaid number to postpaid in October 2011, on being misguided by a vodafone dealer who visited my house. he offered the plan of 199 and said that I will be given 22,000 seconds of local and STD + 200 SMS. But I had always been given 12,000 seconds only.

Then after numerous visits to the vodafone store in last 6 months, I finally got my number migrated back to prepaid last Saturday (9th June 2012). But today morning, I received an SMS saying that I need to give the documents else, my CLIP will be barred in 24 hours. I have done a recharge of Rs.410 on Sunday itself and I was told by the Vodafone store that on a recharge of minimum Rs.200, my number will be completely activated and I won’t be asked for anything else.

My complaint is, why am I supposed to give the documents all over again when I submitted the completed documents on Saturday 9th June 2012?

When I called customer care, they suggested me to visit the store again and ask them to update the details. How many times will I have to go to the store to get the things done?

After the submission of documents, it is Vodafone Store’s responsibility to do the needful updation, then why am I supposed to visit their store and confirm each and every thing?

When I asked their store’s contact number, they denied giving the number. The nearest store from my house is also 15Kms away, and it is located in a very crowded area and takes me more than 1 hour to reach. Now, should I take leave from my work to just REQUEST them to update the details of the documents I had already given, in the system?

I am suffering from Cervical Spondylosis, I can’t even travel much and in this situation, I am harassed on a continuous basis for irrelevant things, Was it my mistake choosing Vodafone at the first place?

Everytime when visited Vodafone store, I was told not to migrate from postpaid to prepaid and when i denied, I was always given some or the other excuse and my request was not accepted, sometimes it was some IT issue, or sometimes it was billing cycle which later I was told was not a concern at all.

I want to file this complaint against Vodafone.Kindly do the needful.

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Shalini Gupta
+91 9899924661

Vodafone Store visited: K 62, Chachi Building, Krishna Nagar, Delhi

Comments

10 responses to “Complaint against Vodafone for harassing on the accounts of already submitted documents”

Vodafone India

June 14, 2012

Hello Shalini,

Please note that your documents have been updated in our records and trust your services are working fine now.

Regards,
Vodafone Customer Care
RAMAN SAPRA

June 23, 2012

Dear Sir,
I am Raman Sapra, Company Secretary and a Vodafone Postpaid user using the number +91-98999-76164 from last 2 years. My Billing Address is 267, Gali No. 18, Pratap Nagar, Andha Mughal, Delhi-110007. Sir I am using the plan 134.This Plan includes the following:-
• 1 Vodafone to Vodafone number unlimited free.
• 60 paisa per minute Local Calling &
• 1.50 paisa per minute STD Calls etc.
Under this plan there is a facility that I can change this unlimited free call Vodafone number 3 times in a month.
On Wednesday 20 June 2012 I called Customer Care No 111 at 7.56 to register the request to change my existing Vodafone free calls number i.e.837507xxxx with new Vodafone free calls number i.e. 95827xxxxx. Till Now my request is pending Following are the Outcomes with respect to this complaint.

DATE&TIMING OF CALL NAME OF THE CUSTOMER CARE EXECUTIVE & THEIR REPLIES
20.06.2012
1. 7.56 P.M.

2. 10.50 P.M.

Miss. Kuljeet:- Registered the request to change the existing free calls number i.e. 837507xxxx with the new free call number i.e. 95827xxx. On which I can call freely without any charges.

Mr. Abhinav. Sir we have registered your complaint it will be activated as soon as possible

21.06.2012

1. 8.24 P.M.

2. 8.22 P.M

Mr. Arpan:-Sir your complaint is pending it will take time. Plz wait may be possible after 12 A.M. you plz got changed or ur free calls number got changed

Mr. Vishal:- We accept your request may be your request activated after 12A.M.

22.06.2012

1. 12.09 A.M.

2. 10.05 A.M.

3. 12.12 A.M.

4. 12.26 A.M.

5. 3.28 P.M

6. 8.19 P.M.

7. 8. 37 P.M.

8. 10.20 P.M.

9. 11.08 P.M.

Mr. Sanjay:- Sir we deactivate ur existing free call number now nothing is in my hand. Ur new number will be activated within few fours.

Mr Surinder:- Sir ur existing free calls number is deactivated, Ur new free calls number will be activated before 7.56 P.M. on 22.06.2012. i.e. within 48 Hours

Mr. Siddharth:- Sir ur existing number we deactivate nd accept ur new number will be activated within 48 hours from 20th June. But we deactivate your existing unlimited free calls number

Mr. Siddharth:- Sir plz Wait till the Completion of 48 Hours. Your free number will be activated in 48 Hours

Vikas Kumar:- Sir you free number will we activated as soon as possible

Mr. Vivek:- Sir which number there is no such scheme on your number. Again I tell the whole story then he is telling yes sir I accept 48 hours gone now it will activated within few hours.

Mr. Rajeev:- Senior Executive:- Sir I am not opening ur number details I dont know that on which Vodafone number you place the request but as I ams seeing there is a request pending and 48 hours finish so I am sending a mail to the senior person.

Anuj:- Sir you can Visit Nearest Vodafone outlet, we cant do anything in this case. Sir We have placed ur request plz wait, it IS 48 WORKING HOURS. Can you Plz explain the meaning of Working hours for a 24×7 Call Centre.

Vikas Kumar:- Sir Mr. Rajeev Senior Executive Forwarded Mail for ur query ur free number will be active in next 24 hours but acc to me as I am seeing ur free number will be active by 12.AM i.e. after 1 hour. Then Asuvidha ke lia Mafi Chahtey Hai Now this unlimited free number will be activated within 24 Hours

23.06.2012

1. 12.24 A.M.

Sandeep Sen: Your Complaint is in Soft Close process, Back Hand Team will come tomorrow morning 9 A.M. It is not our work it is their work they will do in the Morning so plz wait till the Morning.

23.06.2012

1. 10.37 A.M

Now when I am Calling customer care number 111. When I press the key to talk to the Customer Care executive then it speaks as Sorry that was an invalid entry please try again. Now I am unable to talk to CC Executive.

Every Customer Care Person want the following details Name, Full Mobile Number, billing address, now what is your query then 5 Minutes hold time.
TILL NOW ,TODAY IS 3RD DAY AND MY COMPLAINT IS PENDING, I HAVE PAID MONEY 50 PAISA PER 3 MINUTES, CHARGES OF CALL ON THIS FREE NUMBER, MY TIME, MY ENERGY.
I WILL BE VERY THANXFUL TO U IF U ACCEPT MY REQUEST AND TAKE SOME ACTION
THANKING YOU

RAMAN SAPRA
VODAFONE POSTPAID MOBILE USER

Mobile Number:- 9899976164
Billing Address:- 267, Gali no 18,
Pratap Nagar, Andha Mughal,
Delhi, 110007
E-Mail Id:- [email protected]
RAMAN SAPRA

July 17, 2012

No reply to my compliant till now THIS IS VODAFONE
Vodafone India

July 17, 2012

Hello Raman,

Kindly share an alternate contact number here http://bit.ly/OMt4Tg and a convenient time for us to help address your concern.

Regards,
Vodafone Customer Care
rahis

September 29, 2012

I ported my number from idea to vodafone i have been submitted my documents 3 times within a week in different stores.They told me your number will be activated in 4 hours bt now 48 hours have been passed bt my number is still nt working. I went to vodafone store first they told me to waiit for 24 hour i waited bt next time i again went to vodafone store nw they told me to wait for 72 hours.
I am bearing losses everyday bt they are nt doing anything to activate my sim.Is idea was giving me services without any identification???????
Vijendra Karada

May 31, 2013

Hi,

I am Vijendra Karada. I am working in Accenture Pune. I register a new vodafone number its 7798842299 and submitted my all documents at same time. This no activated after 2 days and i forwarded this no to all of frnds and comp printed my business cards.

After 7 days my no automatically deactivated and reason was bcz i gave my guest house no so FI could’t.

I submitted my documents again to Same person and request to all executives for activate my no ASAP, but till now i’m suffering .

I request to A very senior person but still my number is not activated

Please advice me, i should go for consumer forum.
my alternate no is 9011902814.

Vijendra Karada
Pune.
Laksh Bhatia

May 17, 2014

I switched my old vodafone number (9953879557) from pre-paid to postpaid.

Company,s executive have verified all the needed details. But no further proceedings have been done form almost 5-6 days. And my number is still not in working and i cannot make any outgoing calls. Which is indeed effecting my business.
Even after many complaints, no action have been taken yet. Plus the poor & cheap talks of the executives is humiliating. Make them learn to understand customers, else you are sure to loose more worthy customers.

my complaint no. is.- 2455463386
Kushaal

June 21, 2014

I paid my bill amount before due date and still my services are barred from 5 days. Even, I got a written mail 72 hours ago that my number will start working in 48 hours. Still, My services are not working. I sent mails to different departments but all proved useless. Once my services will start, I will definitely go for MNP.
Laksh Bhatia

June 21, 2014

guyzz just mail ur probs to nodal officer….
i had same issues wid voda & dere useless executives but as i lodged my complaint to NODAL OFFICER the action was taken in 24 hrs.
so just shoot a mail at this- [email protected]…….
Sunil

July 26, 2015

Dear sir/madum

I have lots of complaint regarding for post paid connection I have post paid connection my no is 8976613452 this number is temporary disconeected because I was not paid bill from april month because before april I was facing lots of problem in billing but that time I was out of station and I was in roaming so naw I paid my full payment yeasterday but that in gallary that guy was told me in 2 hrs my sim service will start but naw my service is not working still I m waiting for network and I have to use that sim but everyone giving me rubbish excuse on call and no one is responding me so what I have to do you tell me if my pessions will break so I complaint or may be I will take serious action on this matter because some of the person in customer care center was behave wrong with me I have proof also and I need my call recording from 13 th nov to 17 nov hw much time I call in care center and what I told with them amd which kind of service they was gave me.

Warm regards,
Sunil Dangar