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complaint against Travelchacha

Location/place: Bazaricherra-Karimganj

Name of company/service: World Vision

Dear Sir,
I would like to request you to help me to get back my lost amount.I booked my round tickets online through Travelchacha agency on 22 May 2012, from Agartala to Guwahati for 28th May 12 and returning on 1st June 12. Returnimg ticket was ok but for onwards journey I have got my ticket in my name(Mr. David Dutta) but in the system it was updated as Guwahati Dutta for which I was not allowed to travel by that ticket. I informed at that very moment and they accepted their mistake and assured me to refund the money as early as possible. But till today they have not refunded the same. Whenever I call they say we have processed it but never rfund the money. Kindly look into the matter and help me.I have attached all the communication with them below.

Thanks and regards.

David Dutta=9577785930

Dear sir,
Once again I would like to request you to help me to get back the lost amount. I booked my round tickets on 22 May 2012 from Agartala to Guwahati for 28th May 12. I have got my tickets in my name(Mr. David Dutta) but in your system it was updated as Guwahati Dutta for which I was not allowed to travel by that ticket. I informed at that very moment and you accepted your mistake and assured me to refund the money as early as possible. But till today you have not refunded the same. Whenever I call you say we have processed it but never rfund the money. Kindly look into the matter and help me.
Thanks and regards.
David Dutta
From: Travelchacha.com
Date: Wed, Jun 13, 2012 at 4:35 PM
Subject: cancellation confirmation
To: David Dutta
Dear Sir,
Greetings from travelchacha.com….
As per your request your refund has been processed in your credit/debit card and it
will take 4 to 5 working days as per the refund procedure from the date of cancellation.
Ref ID –AWQOTL
Total Amount Received – Rs 3,887 /-
Cancellation penality – Rs NIL
Travelchacha Service Fee- Rs Nil
Refund Amount- 3,887 /-
Thanks & Regards,
Rajesh
Travel Chacha
Tel : + 91-11-45080808/49
Fax : + 91-11-41546820
E-mail : [email protected] I visit us at: www.travelchacha.com
CHEAPEST AIRFARE GUARANTEED, ANYWHERE IN INDIA. TO BOOK LOG ON TO WWW.TRAVELCHACHA.COM.
9577785930/9435377890
———-On Wed, Jun 13, 2012 at 10:41 AM, David Dutta wrote:
———- Forwarded message ———-
From: David Dutta
Date: Wed, Jun 13, 2012 at 10:38 AM
Subject: Re: refund
To: “Travelchacha.com”
Sir,
Kindly look into the matter and respond me by today. I am always given new new dates that you will deposite the money. Last time when I called you I was told that money will be rfunded by Monday(11th June12). But till now you have not taken any step. Prior to that I was given 4 dates to be deposited the money. Today also when I call you I am given another date. Being such a reputed agency why are you playing like this? Please give me written response. Otherwise I will be bound to take help from customer care !!!
Thanks
David Dutta-booking id-AWQOTL
On Wed, May 30, 2012 at 9:15 AM, Travelchacha.com wrote:

Dear Sir,
As discussed over the phone please give me some more time refund for the below booking Id
AWQOTL (only Agartala to Guwahati
Thanks& Regards,
Arun
Travel Chacha
Tel : + 91-11-45080808/49
Fax : + 91-11-41546820
E-mail : [email protected] I visit us at: www.travelchacha.com
CHEAPEST AIRFARE GUARANTEED, ANYWHERE IN INDIA. TO BOOK LOG ON TO WWW.TRAVELCHACHA.COM.
Dear Sir,
I am really disgusted with you. I spent a lot talking to you over phone and sending mail. Every time I am asked the booking id and assured that my money will be rfunded within 2/3 days. I was also sent mail saying that money will be refunded. But till now no response, money is not deposited. Why????? is your agency reliable or you are making such problems?
Kindly response and deposit the amount very soon. Every time I call, I am responded that within 2/3 times it would be deposited. But till now no work.
regards
David Dutta
On Wed, May 30, 2012 at 9:15 AM, Travelchacha.com wrote:
Dear Sir,
As discussed over the phone please give me some more time refund for the below booking Id
AWQOTL (only Agartala to Guwahati
Thanks & Regards,
Arun
Travel Chacha
Tel : + 91-11-45080808/49
Fax : + 91-11-41546820
E-mail : [email protected] I visit us at: www.travelchacha.com
CHEAPEST AIRFARE GUARANTEED, ANYWHERE IN INDIA. TO BOOK LOG ON TO WWW.TRAVELCHACHA.COM.
———- Forwarded message ———-
From: Travelchacha.com

On Tue, May 29, 2012 at 7:11 PM, David Dutta wrote:
———- Forwarded message ———-
From: David Dutta
Date: Tue, May 29, 2012 at 6:19 PM
Subject: Re: Complaint
To: “Travelchacha.com\””

Dear Sir
As we have discussed over phone just now with Mr Rakesh kindly cancel my both tickets and deposite the full amount Rs.7321/- into my account as early as possible
Thanks
On Tue, May 29, 2012 at 6:18 PM, David Dutta wrote:
Sir

You have not responded my mail till today. May I know the reason and status of the same? As I requested you to book my returning ticket a fresh(Guwahati to Agartala for 1st June 2012 and refund the rest amount kindly follow it up as you have assured me over phone.
Thanks
———- Forwarded message ———-
From: David Dutta
Date: Mon, May 28, 2012 at 7:05 PM
Subject: Complaint
To: “Travelchacha.com”
Dear Sir,
I am writing this comlaimt to you with a very sad heart. I have been booking flight tickets (Spicejet) to through you for past many months but I never face such prolem like today. I booked my round tickets on 22 May 2012 from Agartala to Guwahati for 28th May 12 and returning Guwahati to Agartala for 1st June 2012. I have got my tickets in my name(Mr. David Dutta) but in your system it was updated as Guwahati Dutta for which I was not allowed to travel by that ticket, I had a very hard time they don’t even try to hear my problem at Agartala Airport and said me not to trust such travel agencies, I was really very sad as I didn’t have enough cash money to book a fresh ticket. But somehow I have to manage money within very short time and come by the same flight after booking a frresh ticket. I don’t know how come such a reputed dealer make such mistakes. Please refund the money as early as possible for this up journey ( Agartala to Guwahati) and rectify my name in the system for return journey from Guwahati to Agartala on 1st June 2012 as it is booked together same mistake is there. Right after the incident I have called to your agency 2/3 times and requested them to follow it up but till now I am not responded. Kindly follow it up and let me know whether you are going to rectify the returning ticket or not, otherwise I would be in same problem in return journey by today and also refund my up journey amount in my account. My account no is 30271679985 (SBI). I am a regular customer of your agency, please do not let my trust be broken down.
Thankyou for your cooperation
David Dutta
Program Officer
World Vision, Lowairpowa Dev. Program
Bazaricherra Karimganj (Assam)-Pin-788727
Mobile- 9577785930 or 9435377890

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