Name of company/service: TATA VOLTAS customer service provider (Perfect Engineers) Ludhiana
myself Sarvsureshth Dhammi, i am requesting you to registering complaint from the behalf of my father Sh. Harkesh Dhammi against TATA VOLTAS AC customer care service dealer ludhiana. respected sir my father call them on their customer care centre on 2June 2012 to inform them about AC is not working and they gave the complaint no. 12ju620834. After that on 6June about 4:45pm their representative called us back, through this no (9653082360) and said service representative will come to my home on next day. On 7june two people come at my home one of them named Satpal Singh his contact no 9872552066. He said my AC is ok but my wiring have fault. On 8june my father throughout rechecked wiring and call to Satpal Singh he told me he will come in the evening but he did-not come. On next day I call on 9653082360 again and told them your worker has not come and he send other person at my home on 9 June 2012, after their checking they don’t understand what is the problem in AC and they said we are going to open it and will took its main circuit plate, transformer, display slid, remote for checking to their service centre and from that day they did-not come back till now and today is 17 June 2012 they are not picking the phone. From last 3 days I am calling them and they are saying you complaint is done we are coming to your home but they don’t. I re-registered my complaint as reference no. 12ju1608398. to TATA VOLTAS customer care centre on 16 June 2012. but no difference in their work. please Sir do something against them my father is aged person and not able do so much work more over they are sleeping without AC from 2June 201e and temperature is 45* outside. sir direct me what can I do against them so they will not do it again with any other customer and i want action against them. I will be very thankful to you.
my email id is [email protected]
and my address is h.no-6188, luxmi nagar, jassian road, haiboeal kalan, ludhaana (pin-141001) punjab