Complaint against Tata Photon for selling the device and not getting it activated since 20 days

Location/place: Noida

Name of company/service: Tata Photon

I need to log a complaint against Tata Photon who have sold me a Steria Corporate Advance Rental Plan and also handed me the device for Rs 1525 on 09/11/2012. They promised me that the account would be active within 3 working days.

But till today the connection is not yet active (today being 20th day) and also the Tata Photon representatives are not responding to my complaints. When I have asked them to refund my money as i dont want the inactive connection, the representatives are not even responding to my phone calls.

I have been chasing these guys/Customer care from past 20 days and there is no response or addresal of my grievance.

I would like Consumer Forum to take this case with the the Tata Photon Executives and take a strict action.

Contact details of Tata Photon represntative:
Akash/Rakesh
Excel Telecom
S-531 School Block
Shakar Pur
Delhi – 110092
Tel – 9212502235/8130675572/9212319111/9212163200

Tata Photon MEID – A0000036F11DB6 (which is not yet active)


Comments

One response to “Complaint against Tata Photon for selling the device and not getting it activated since 20 days”

  1. Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

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