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COMPLAINT AGAINST REDBUS

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by

AdminPost
in ,

Location/place: JAMMU

Name of company/service: REDBUS

Sir i want to register a complaint regarding my bus travel(REDBUS.IN).I booked a ticket with redbus for 25th july(Delhi to Jammu) for volvo AC Sleeper for which i was charged Rs1250.On the date of journey the bus operator called me and asked that due to less number of commuters the bus will not leave and asked me to go in sitting bus.I protested for this as i had paid for volvo ac sleeper.I repeatedly called redbus and bus operator.As a result bus operator asked me that he had arranged my journey in some other travel.Due to his callous attitude I was roaming for 4 hours in search of bus. I called dozens of numbers given by the operator and customer care.Finally after 4 hours i reached the venue which was a different place(somewhere near kashmiri gate). my bus was scheduled to leave at 6:15 but it came to the venue at 9:00pm.When i saw the condition of the bus,i was shocked.The ac was not working,there was a leakage and the coolant was pouring over the seats. I contacted customer care executives about 6 times to cancel my trip and told them that i will board another bus but they said that they cannot cancel the ticket.
At last i had to board the bus.When i confirmed from other passengers,the ticket cost of the bus i was travelling was Rs700 for which i had paid Rs 1250.Sir please do required action for the same.
Dheeraj pandita
ticket no:TE8P32537323
Phone number:9419249917

Comments

22 responses to “COMPLAINT AGAINST REDBUS”

  1. Nitin Naidu Avatar
    Nitin Naidu

    I have booked the ticket on 5th dec 2015 and however without intimating me they cancelled the bus and when i visited the boarding point then i came to know that the bus is not running today all this was like a shock to me because it was very urgent for me to reach to the destination but okay then i told them to refund my money as they have previously charged me for this worth rs 1950/- now they are not refunding my money deails: Ticket no: THCV63447694 PNR no: TS-RB22416614LRX/10027/NAGPUR TO AMD Rajkamal Travels Non A/C Sleeper (2+1) 04:15 PM Reporting time 04:30 PM Departure time G :Seat numbers boarding point : c/o sanjay travels dharampeth nagpur and when i requested for refund they mailed me on 5th that Dear Customer, We regret the inconvenience caused to you. This email is to confirm your request, for the refund amount of Rs. 1950/- for the cancelled ticket THCV63447694. We have processed the refund amount of Rs. 1950/- to your card /account on 5th Dec’15. Your bank will process this refund and it may take up to 7 Bank working days to refund your money. In case your account does not reflect this amount, then kindly get in touch with your bank. For all further communication, please remember your reference number is:533940141508 [Payment gate way reference number 475858101] Please note: The refund will be in the name of Redbus/Pilani Soft Labs Pvt. Ltd. For additional assistance, please feel free to get in touch with us at [email protected]. We hope to serve you again in the future. We value your feedback. This helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience. https://docs.google.com/a/redbus.in/spreadsheet/viewform?formkey=dG1wYWtzSXJDWkd… and you can check this link is also not valid so these guys are just cheating customers and stealing money and i am strange that no action has been made against them means i have every evidence but still i am feeling helpless so please do the needful and please take the necessary strict action against Redbus.in I want the refund as well the compensation for the trouble and time that i have wasted.

  2. Amarjeet singh Avatar
    Amarjeet singh

    Pathetic service by @redbus. Guys never used there service. They are not professional, Because of their service my brother failed his exam because he didn’t appear in his exam. I booked a bus from redbus then they showed me he have to board bus from Kashmere gate . He reached at destination at time but he didnt saw any bus out there. He wait for long he thought bus might be late after that he called to customer care they told him sir wait for sometime bus will be there in 20 minutes.But when my brother saw its too much late he asked one of bus driver out there they told. There is no service of any bus I that direction from past half an year. My brother goes to another bus stand. As soon as possible but he missed his last bus .we book a flight ticket for him as early as possible but sadly he was late for his exam all because of this bad service of red bus. When I called service center they said our server was not updated I was like shocked you are running a travel company and you didn’t know where to board bus and you are charging your customer they even didn’t initiate my refund it’s more than a week . I don’t need refund but never use this type of service they can leave you in mid of journey. I will try to take action against them in consumer court@redBus_in

  3. Aila Avatar
    Aila

    I have booked kaveri bus on 22 Apr 2018 from Hyderabad​ to Bangalore bus and the tyre was blasted in mid-way. I could not reach my destination. Hence I need refund for the same. And I am going to take further action for this if it was not refunded in 2 days. It was already complained for 2 times and there was no response for you people.

    My booking details: PNR: 235515, Seat No: L17, Reporting Time: 09:30 PM , Boarding: Paradise (Pickup Van/Bus) at 09:45 PM, Service No. KT – 102, Bus No: KA 01 AE 8158.

  4. Mohamed meerasahib Avatar
    Mohamed meerasahib

    Ihave book online ticket universal travels booking in redbus depature date 17-06-2018 they are giving contact number boarding at rameswaram to chennai but never attend the in any one rameswaram travels aero travels chennai number also not in use I’m asking one time take phone pick in mandapam petrol bunk the are irresponsible missing my contact

  5. Mohamed meerasahib Avatar
    Mohamed meerasahib

    Universal travels bus cheat the person get more money booking a.c. semisleeper but sending non a.c. bus the are cheat the customers

  6. Honey Sharma Avatar
    Honey Sharma

    Complaint Against Red Bus
    Sir I want to logged a report against Redbus due to his pathetic service . I booked a 26 Seater AC bus from Delhi to saharanpur for Rs 12500 but they have sent me a bus but its AC was not working , I got to know after half an hour we have left the destination . I talked to the customer care but no action has been taken from ther side. Kindly suggest me what to do ? Its not about the money its about the corruption and their lazyness.

  7. Naga sindhu Avatar
    Naga sindhu

    I booked ticket via redBus on Sunday (8.7.2018). traveling from Karaikudi to Bangalore. total fare is 1260 in MJT travels…my seat as a booked is L1…. very first double seat…I came with my 2 years old kid alone.boarding time driver and cleaner said your seat number is L13.i said I booked L1 is my seat..I show my message and mail…they replied in our chart your seat number is L13 only..both they are harshly shout me… finally they are gave L13 seat to me…I totally disappointed and feel insecure in my travel.. please remove MJT travels from redBus….my question is at the time of boarding travels employees change the seat.then why you gave options to select seat…..they gave preference to directly booked ticket customer only…
    I totally disappointed…..total fare 1260 I gave fully…but finally I m not get my seat…..I want my total fare refund

  8. Nag Avatar
    Nag

    Red bus is not professional. They are not refunding cancelation amounts in time. You cannot reach customer care agent as you will be directed to automated voice response. It is more than 3 weeks now to recieve my refund against one week they promise. You will always get a response stating you will receive refund within one week with mentioning starting date. Better avoid red bus if there is chance of cancelling your ticket.

  9. Ganesh Avatar
    Ganesh

    I have booked ticket on o8 th August 2018 and however without imitating me they cancelled the bus when I visited the boarding point then I came to know that the bus is not running today I struggled to reach my point but finally I reached point with delay I got havey expensive in my travel then I called red bus customer care for refund money they said with in 24 hours will solve your problem but till today my money is not refunded many time I called customer care but no response finally I called customer care and talked representative he mis behaved me he said why you booked that bus I really shocked .please tell me frinds what kind of answer I give so I decide next I’m not use red bus service very very bad service I’m every month traveling twice now happy with other company service. I’m not think about my money but that time I struggled to reach my point that is teribble

  10. Divya Avatar
    Divya

    As i have booked a ticket from RedBus to universal travels,for drop at “tirupur” from “karaikal” on 17 october.The bording time given by them,was on 7pm but the travel bus arrived at late 12am and that to at a diffrent bording place without giving any information about it,and the drop place was in the mid highway of an unkown place.On asking about it,the driver replied that he isnt responsible,and told to complain about it to “RedBus:but on doing so they didnt take any action about it.

  11. Rajvir Singh Avatar
    Rajvir Singh

    Redbus is such a fraud. I booked the bus tickets and reached the boarding point on time. I had an urgent meeting to attend. I waited there for 1 and half hours and the bus did not reach. I called the redbus customer care and requested to cancel the tickets as I had to reach the destination on time so I arranged my commute on my own. The red bus customer support agent first denied the cancellation and refund but after making him understand he took my request to cancel the tickets and refund the whole amount. The agent also agreed on refunding the whole amount. And now the customer support is denying any refund and saying that the bus company is not returning the money. I mean are you kidding me. Redbus is such a fraud company that they don’t even take the responsibility of customer refunds..Its a hard earned money and just like other sectors in India who eat your hard earned money, redbus is running its business freely and there is no action against it. Such a shame on our selves and on our system.

  12. Deepashree Avatar
    Deepashree

    I have booked ticket from Mumbai (Boarding point: Kalamboli McDonald) to Mahabaleshwar for 11th Dec 2018. I booked this ticket on 29hNov 2018. I made payment through PhonePe. Money is deucted from bank account using PhonePe. Also PhonePe confrims the same in App. But Redbus gives error saying No payment done and hence ticket can not be booked. Please have a look at the attached screenshots. Lodging complain here as customer support team could not solved my issue even after more than 50 hours.Need to be resolved on priority.

    payment made but no tickets booked
    payment made but no tickets booked
    payment made but no tickets booked

  13. Ganesh kumar Avatar
    Ganesh kumar

    Me booking tickets on 24 jan from coimbatore to tirupathi but i cancelled the ticket after 3o mins the red bus customer care says your will be credit in 2 to 7 working days but still not received my return payment total amount 6120 rs number tickets 8 i cancelled ticket noTN2T77750005 (6 tickets ) and another TN2T88125699 (2 ticket) you will pay feb 1 but not receiving my amount are you cheating me then i ll go to police station FIR copy for today evening post my side complaint rise red bus leagal owner and the actor allu arjuna he is promote and marketing your company’s

  14. Hari Avatar
    Hari

    I have booked bus ticket from Chennai to karaikal at universal travels through red bus. And i have been waiting more than two hours in the boarding point but no updates from red bus nor universal travels. Find my ticket details below,
    Tried to contact many times on various help lines but not reachable.. still not received any proper information from them.

    redBus mTicket
    Route: Chennai to Karaikal
    Ticket No: TN4D73043412
    Travels: Universal travels
    Departure: 10:30 PM Mar 16, 2019

    Boarding point: Guindy-subway-IndianBank-ATM COrner
    Address: Guindy-subway-IndianBank-ATM COrner
    Boarding point contact: 9842421926
    Universal travels Customer Care: 9942236926
    —
    redBus Helpline:(044) 39412345

  15. Prafulla Neog Avatar
    Prafulla Neog

    Mera do ticket refound nehi kya . 9101911980 is no se 16/17 april 2019 me booking kya tha . Lekin aaj tok refound nehi huwa . Ye redbus online se booking korake ham lugoko lutta he .

  16. Sushi rane Avatar
    Sushi rane

    I have book 4 ticket from red bus at 13th May 2019 Lanja to mumbai
    I am not travelling bus because bus driver not stop pickup point .bus is late 2hourse I send mail to customer care bus is no response that side
    My ticket no no tn6a43361600

  17. Namita Khandelwal Avatar
    Namita Khandelwal

    I had booked a Rising Star (Shri Nakoda Travels) from Pune to Indore for 6th of June. The bus was cancelled and I had not been informed till the 7th june. I got feedback and other notifications for a bus that I could not board as it was cancelled. Due to this I had to book another bus on higher cost. This carelessness is not appreciated at all.

  18. Krishan Kumar Purba Avatar
    Krishan Kumar Purba

    I had book 3 ticket from Vadodara to Jamnagar but later some my pesonal reason want to cancel my ticket but custmore care not responding proper and not cancel my ticket..my ticket no. TN9C61152093

  19. Basavaraj Avatar
    Basavaraj

    Sir plaese red bus tecket cansel sir

  20. Maran G A K Avatar
    Maran G A K

    I had booked a through redbus in Amarnath Travels for journey on 05.10.2019 from Chennai to Sankarankovil. While booking online I chose US5, and allotted US5 as per my option and charged Rs.1100+18. On boarding the bus, they have allotted my sheet to someoneelse and I have been allotted to my inconvenience at at most back with berth no.LU11. Now I have boarded at the mentioned bus with no.LU.11 in the bus. The operators have done injustice to me and have become fed up. I am going to lodge a complaint in consumer forum against you,the red bus and the bus operator,the Amarnath Travals. While trying to connect you through mobile number for cudtomer care, I could not reach you. I am sure that now onwards l never use red bus for booking my online bus tickets.

  21. Tatanagoud k Avatar
    Tatanagoud k

    I am using your app to reservation of bus tickets from last 4 to 5 years, last Sunday (09.02.2020 ) also reserved the 2 tickets from Huvinahadagali to Bangalore and boarding timie is 10.30 pm, But vehicle was came at 11.37 pm. then I called concern they told that this our standard time we cannot help you. Then I arranged another vehicle and reached my destination because I came with my family with small children ( See attached photos)and also in the late night no body was there.some thing went wrong who is the responsible. So please take immediate action on them and refund my amount Rs. 2000. other wise I never use use your red bus in future and i will suggest my friends and relatives to the same.

  22. Neelam Danu Avatar
    Neelam Danu

    Very unprofessional service.i doesn’t recommend this specially #gola bus service (delhi to gorkahpur)

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