Location/place: Nirmal Puri, Lajpat Nagar, New Delhi
Name of company/service: Punjab National Bank
Sir,
With reference to subject cited above this is to bring to your kind attention that Rs 7,000/-has been deducted fraudulently from my Bank account (a/c no 0670000100207641) held at Punjab National Bank, Branch Gulaothi, Distt Bulandshahr-245408 although transaction which was carried by me on 23/06/2012 time around 8:30 p.m. at PNB ATM, Amar Colony, Lajpat Nagar, Near Sapna Cinema had failed as the ATM encountered error. I waited there for ten minutes but the machine was not functional till that time so I moved from there & after some time I received a message that the Rs. 7000/- has been deducted.
It seems that either there ATM system failure lead to this error or someone has withdrawal the amount fraudulently using some criminal tactics, the CCTV footage may could of very good use in this case.
I have reported the matter to customer care and complained them about this. My complaint no. 58002101.But the resolution of my complaint has been rejected, and they have instructed me to intimate this matter to Head Office & Police Station and get the copy of the FIR
I have sent mail to below officers but they are unable to give a satisfactiory answer to the issue, hence I want the case to be thoroughly investigated.
Shri. Mukesh Kumar
Chief Manager, Punjab National Bank
Transaction Banking Division
ATM Reconciliation & Accounting Cell
HO. Wing, Antriksh Bhawan, 9th Floor
22, K. G Marg, New Delhi-110001
Telephone no. +91-11-43532211, 43532200 ,43532212
Email Id- [email protected]
Shri R K Arora
Chief Manager, Punjab National Bank
Transaction Banking Division
Head Office, 5, Sansad Marg, New Delhi-110001.
Anu Yadav
Officer, GM Sectt.
Customer Care Centre,
PNB, HO: 5 Sansad Marg,
New Delhi – 110001
E-mail:- [email protected]
In view of above it is most respectfully requested that i complaint may be registered and appropriate action as deemed fit may kindly be taken against the culprits and help me in getting my money back
I shall be highly obliged
Thanks & Regards,
Tarun Batra.
S/O Shri Som Nath Batra
PNB A/C No. 0670000100207641
Debit Card No. 5126520112349050
Present Address: P-36, 2nd Floor, ODS
Nirmal Puri, Lajpat Nagar, New Delhi.
Mobile : +91-8800773444.
E-mail : [email protected]
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