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complaint against NOKIA CARE CENTRE/NOKIA

Location/place: Sonepat-131001

Name of company/service: NOKIA

This is my conversatiion with NOKIA CARE INDIA. I am now fed up with NOKIA Company and please take some neccessary actions for the same so that money should be utilised in a good manner. It’s my humble request to you to help me in replacing of my mobile.
Contact no.- 09873593767/09050615751
E-mail ID- [email protected]
Address- H.no 777/26 Arya Nagar Opposite Modern Hospital Wali Gali, Old Rohtak Road, Sonepat(131001), Haryana.

Dear Avnish,

Thank you for e-mailing Nokia Care.

The Service Request No. is 1-12996894521

This e-mail is in reference to the service provision of your Nokia 500.

We regret that you have gone through this inconvenience due to the service provision of your mobile phone. Please be assured that the matter would be looked into on a priority basis.

As per the telephonic conversation with the Nokia Care Center, we would like to inform you that your device has been assessed as liquid damaged. We would like to inform you that under Nokia’s Warranty Guideline, liquid damage is not covered under warranty and it may be repaired outside the warranty with repair charges. The device would be repaired under warranty provided no physical or liquid damage is found within the 12 months from date of purchase. In the event if the device is assessed with liquid damage, then the warranty is not applicable.

In that instance, the customer is to pay for the service charge on the device plus other repair charges to be incurred should the customer choose to have the device repaired. Some cases of device ingression, devices may be repaired and a quotation will be provided for the repair, but in other cases where repair is not be possible and customers will be advised accordingly.

Furthermore, once a device has been assessed as liquid ingressed and repaired at our Nokia Care Centre, we are unable to guarantee the device will not fault again in the future as it has been assessed as beyond repair due to liquid ingression. Nokia stands by our Nokia Care Centre report and our limited warranty clause (which can be found on your user manual): clause 9 (A), which explains that liquid ingression is not covered by the warranty.

Hence, we request you to please contact the same Nokia Care Center in order to approve the repair charges for your Nokia device, so that the Nokia Care Center team will initiate the service provision of your Nokia device.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://ncomprod.nokia.com/bluesite/in-en/care-point-finder

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

Please follow below mentioned steps to take back up of your phone.

1. Connect your phone with PC via USB cable.
2. Run Nokia Suite Application.
3. Click on Tools.
4. Click on back up.
6. Click on Next.
6. Select Content for back up.
7. Click on Start to perform back up Operation.

To restore device back up please follow below mentioned steps:
1. Connect your phone with PC via USB cable.
2. Run Nokia Suite Application.
3. Click on Tools.
4. Click on Restore.
5. Select the latest back up file from your phone.
6. Click on Start to restore.

Note: your device should be fully charged before back up and restore.

We would like to suggest you that you can download Nokia Suite from our below mention link.

http://nds1.nokia.com/files/support/global/phones/software/Nokia_Ovi_Suite_webinstaller_ALL.exe

We apologize once again for the inconvenience caused to you and assure of continuous support.

Regards,
Naman Dhir
E-mail Specialist – Nokia Care India

NOKIA Support Services:

1.Find the nearest Nokia Care Centre: Type “NCCCity Name” and send it to 55555* (e.g. NCC DELHI)
2.Call us @ 30303838 from your mobile using the STD code of your City
Working Hours: 9 AM – 9 PM (7 days a week)
3.Email us @ http://www.nokia.co.in/asknokia
4.Online Support: http://www.nokia.co.in/support
5.Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre
6.Warranty Terms & Conditions: http://www.nokia.co.in/warranty

* Premium SMS charges apply

[THREAD ID:1-5YD93JO]

—–Original Message—–

From: [email protected]
Sent: 27/07/2012 08:42:03 PM
To: [email protected]
Subject: Re: The Service Request No. is 1-12996894521

*Reminder 4- I m waiting for your reply. If you are not intrested to slove
my problem please reply me.
*
On Wed, Jul 25, 2012 at 8:16 AM, Avnish Bamaniya wrote:

> I am waiting for your reply.
>
>
> On Mon, Jul 23, 2012 at 8:15 AM, Avnish Bamaniya wrote:
>
>>
>> 1. IMEI/Serial Number of the devices- 359744048842231
>> 2. Latest Job slip/repair number- No slip was provided because *they
>> demanded extra money without providind bill or job card and send me to
>> local shop for repairing* because the intenion was not good of Gandhi
>> Chowk Care Centre, Sonepat.
>> 3. Date when the device was submitted- 2 july 2012. They return this
>> phone me after 10 days.
>> 4. Your contact number- 09050615751
>> 5. Nature of concern of the device- Out of order.
>>
>> *Note-: Please solve my problem within 2 days so that my money should be
>> used in a good manner otherwise i will go through the electronic
>> media/print media or Consumer Forum without any further communication with
>> the company.
>> *
>> On Thu, Jul 19, 2012 at 2:30 AM, wrote:
>>
>>> [image: Nokia]
>>> Dear Avnish,
>>>
>>> Thank you for e-mailing Nokia Care.
>>>
>>> The Service Request No. is 1-12996894521
>>>
>>> This e-mail is in reference to the service provision of your Nokia 500.
>>>
>>> We regret that you have gone through this inconvenience due to the
>>> service provision of your mobile phone. Please be assured that the matter
>>> would be looked into on a priority basis.
>>>
>>> We have noted your experience at the Nokia Care Centre. We will do the
>>> necessary fact findings and action it accordingly. We would also like to
>>> thank you for your valuable feedback and please note that this incident is
>>> not a true reflection of our services. Our work is to provide you with
>>> quality service and your feedback will help us to improve it further.
>>>
>>> Further, we request you to please revert us with details mentioned
>>> below, so that we can look into the matter assist you in the best possible
>>> manner:-
>>>
>>> 1. IMEI/Serial Number of the devices.
>>> 2. Latest Job slip/repair number.
>>> 3. Date when the device was submitted.
>>> 4. Your contact number.
>>> 5. Nature of concern of the device.
>>>
>>> The above mentioned details are vital and will help us help you further.
>>>
>>> You may kindly note that all Nokia devices come with a 12 month warranty
>>> from the original date of purchase. Our warranty guidelines state that any
>>> repairs or servicing would be covered under warranty provided our Nokia
>>> technicians do not find any physical or liquid damage(s) on the device. We
>>> would like to advice you that the warranty is void if the technicians find
>>> that your device has been subjected to any of these damages mentioned.
>>>
>>> We apologize once again for the inconvenience caused to you and assure
>>> of continuous support.
>>>
>>> Regards,
>>> Naman Dhir
>>> E-mail Specialist – Nokia Care India
>>>
>>> NOKIA Support Services:
>>>
>>> 1.Find the nearest Nokia Care Centre: Type “NCC**City Name” and send it
>>> to 55555* (e.g. NCC DELHI)
>>> 2.Call us @ 30303838 from your mobile using the STD code of your City
>>> Working Hours: 9 AM – 9 PM (7 days a week)
>>> 3.Email us @ http://www.nokia.co.in/asknokia
>>> 4.Online Support: http://www.nokia.co.in/support
>>> 5.Protect your Nokia Device – Buy Nokia Extended Warranty by visiting
>>> the nearest Nokia Care Centre
>>> 6.Warranty Terms & Conditions: http://www.nokia.co.in/warranty
>>>
>>> * Premium SMS charges apply
>>>
>>>
>>> [THREAD ID:1-5YD93JO]
>>> [image: Make your phone even better Nokia software
>>> updates]
>>>
>>>
>>>
>>>
>>> —–Original Message—–
>>>
>>> From: [email protected]
>>> Sent: 14/07/2012 04:02:24 PM
>>> To: [email protected]
>>> Subject: (ONLY FOR H.O.D./C.E.O. Customer Care Center Of INDIA)
>>> Complaint against Grover Electronics/ Gandhi Chowk Nokia Care
>>> Sonepat-131001 Haryana.
>>>
>>>
>>> My self Avnish, purchased a NOKIA 500 from NOKIA PRIORITY DEALER(GROVER
>>> ELECTRONICS) Sonepat-131001 Haryana, on 19 March 2012. After purchasing
>>> the
>>> the mobile i found minor problem which were solved after several requests
>>> made by me. At that time Mr.Grover misbehaved me in this regard and
>>> directed me to go to Local Shop For repairing my mobile. Then i go to
>>> GANDHI CHOWK NOKIA CARE SONEPAT-131001 Haryana on (2-july-2012), they
>>> demand 1000RS. from me without receipt of bill. They kept my mobile for
>>> 11
>>> days when i refused to give them 1000RS. without receipt they told that
>>> it
>>> is tempered or wet. I have not made it wet and tempered. They wet it or
>>> tempered it and directed me to go on a local shop for repairing my
>>> mobile.
>>> It is also tempered/wet by Geeta Bhawan Chowk Customer Care Sonepat and
>>> demanded 2500RS. from me. Please tell me my mobile is under warranty
>>> period
>>> so why should i pay without any bill. Please look into this matter so
>>> that
>>> my money should be utilised in a good manner. Please reply me within
>>> 24hrs.
>>> regarding this matter.
>>>
>>> *Note-: Both of your Care Centers and Grover Electronics intention is not
>>> good towards customers. Please solve my matter in 24hrs. otherwise i will
>>> go through PRINT & ELECTRONIC MEDIA/ CONSUMER COURT. You will be
>>> responsible for the same.*

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