Complaint against MAKE MY TRIP for denying CAS BACK

Location/place: Village+Post-Pakbirra

Name of company/service: McDermott, Dubai

Please note that the internet site “ MAKE MY TRIP” is worthless and cheater……

I have booked one International Air Ticket ( Dubai to Kolkata, to and fro) on 25/08/2011 in the site MAKEMYTRIP.com using ICICI credit card and same time used the promo code “ICICIMMT” and I was supposed to get cashback of 6%( Up to Rs 2000).

And they confirmed over telephone the same day that once the journey is complete then only the cash back will take place Unfortunately no cash back has happened and the whole journey is complete also by 12/10/2011. Now as per them, Deal coupon was not entered but I am cent % sure that the deal coupon was very carefully filled in. ..Because I have availed such offers from other sites also and I am not that novice to miss to use the code….Even I have the advertisement copies ( saved .pdf files on 25th August only) which I referred that day as guide to book the ticket…..

Can I know the easiest way to get the money back which MAKE MY TRIP is trying to swallow…. Please advise me… Or Court case is the only solution…..

Request other users to be aware of these promotional offers…

Thanking You..

Rgds
Pradyot Mahata


Comments

2 responses to “Complaint against MAKE MY TRIP for denying CAS BACK”

  1. Dear Pradyot,

    With reference to your post, kindly share your booking id in order to retrieve your details. You are requested to mail the same at [email protected] for further assistance.

    Regards,
    MakeMyTrip Care

  2. ghanshyam modi Avatar
    ghanshyam modi

    Booking ID – IN1112B11154
    Most unreliable and cheat company make my trip online , I booked Bangkok package through them for my most important regular and rich customer they asked me Rs. 80,000 for 4 days package and promised to give five star hotel, rooms , private transfer, as online group package as available at rs. 32000 per pax ,I paid Rs. 16000 extra for private car service and even confirmed on there voucher copy as attached.

    When my customer reached Bangkok airport he is been provided big tempo traveler customer refused and paid 3000 thb from his pocket and took taxi then to pataya he has been provided d grade rooms to him which is not as promised so he spend again and took higher category rooms then next day city tour and other tour operator came with tempo traveler and asked for extra money, during this time whenever we asked makemytrip to give proper service or take extra money and upgrade rooms they were not ready to listen and just passing phone line from one point to another and kept us waiting for 4-5 hours and frustrated we left hopes. next day there was no transfer available and the emergency no. given by makemytrip never replies.
    our customer spend all from his pocket for an private transfer and to have an better rooms not even get any tour as promised by makemytrip. next day to Bangkok was even more horrible for customer they gave hotel out of city and last grade rooms even gave city tour with group in tempo traveler. my customer was that angry and makemytrip never supported and never replied on any query they got money the relation is over with customer.
    makemytrip promised for 2 night in pataya and 2 night in Bangkok and gave return ticket of 2nd night late flight so indirectly they skipped my customers 1 night in Bangkok, when we asked for to extend one night in Bangkok and cancel the return ticket in economy and to book and business class ticket for customer on 26th dec 2011, they instantly took our money for business class ticket and booked it but to cancel and to extend is not there lookout we kept calling them on the no. provided on there website and given as emergency no. contact but there as no one who can assist us or do the needful we called for about 6 hours continuously on 24th dec from 7.30[pm to midnight 12.00 but no response just transfer call from one point to another an keep waiting for long long hours.
    today even in morning we called to check what happened about our booking the scenario is same no answer and just pass on call

    my customer is that angry and not to continue with us ever and decided not to give us pending amount also. we lost our important customer and money just because we trusted makemytrip for our booking.

    this is pathetic company and will never care for customer once you paid them.

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