Name of company/service: ARTEMIS HOSPITAL GURGAON
I would like to file a complaint against Artemise Hospital, Gurgaon. My wife was diagonized with polyp and PCOD, for the same she went through hysteroscpoic septal resection with hysteroscopic cervical polypectomy with laproscopic bilateral ovarian drilling. the procedure was conducted by Dr.nikita trehan in Artemis hopital GURGAON on JUNE 27, 2012. after the surgery my wife’s Endometrial curretings were given to Artemis Hospital ito detect genital tuberculosis. The samples were sent to a third party lab- Auroprobe in c-229, defence colony, new delhi. We collected the reports from Artemise hospital on July 03, 2012. The reports clearly shows positive result and specified that given sample contains Mycobacterium Tuberculosis. My wife and i came back home called a gynaecologist from Artemis for further consultation. She asked us to read out the reports over the phone. My wife read out the reports and she said that we are reading it out incorrectly. Because the reports which Artemise has shows negative result and it also says that my sample does not contain Mycobacterium Tuberculosis. Which when we came to know about two different and excatly opposite reports. We contacted our doctor Nikita trehan. She advised us that she cannot recommend any treatment basis these reports because we have no idea which report is correct and it would be really incorrect if she starts any incorrect medication. Therefore my wife had to go through the procedure again on July 07, 2012 in Paras Hospital Delhi. I personally contacted Deputy Superitendent Mr and Diagnostic centre head of Artemis on July 09, 2012. I Narrated them full incident and they took it as a feedback but when i asked for the refund of the of the procedure conducted in Artemis and Paras hospital they became very defensive and aggresive. They told me that 40% People in this country is suffereing from this disease and have this Mycobacterium Tuberculosis. But it does not mean that my wife need to worry about anything. She was not suppose to go through the diagnostic procedure again. Such goof ups keep happening in labs with the report. This is a very common thing and they will not refund me any money. My wife has extreme phobia of needles, injections and surgery and because of Hospital’s careless error she had to suffer a lot. She is eunder stress and mental trauma, because of their mistake. I am very disappointed with their reaction. Artemis also made other mistakes, the nurse in the Artemise put IV syringe incorrectly, because of which my wife’s hand become swollen and it is still in same painful condition. Second mistake they made with the Final billing, They added extra charges which were already included in the bill. When i pointed out their mistake that’s when they realized that the bill was incorrect. Now the third mistake they made with the reports. The hospital is not ready to accept their mistake and take the responsibilty. I need to Know what steps i can take against Artemis Hopital in this scenerio, can i ask for a compensation of the medical procedure and mental harrassment. Kindly extend your support in this matter.
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