complaint about phone pe

i have recharged on 25\1\2019 to my DTH using phonepe app at the time transaction shows successful . when i contacted dth operator they amount is not recharged successful again i contact the phone customer care they dint give proper response .form past 7 days i contacted them but they are not refunded the amount .
when i saw in phonepe complaints many of the having the issue and they not refunded the amount also .kindly do anything for this .

Transaction id:N1901191354046523897490
Recharge date:19 /01/2019 1.54 pm
operator reference id: 3847197582


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