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Complaint

Location/place: Pune

Name of company/service: Airtel

(Please find the below email conversation) My Card is till barred and My documents are misplaced by Airtel

……………..
How much more time do you need ?

Your service is disgusting !

You are not bothered @ all to activate my card.

I really don’t understand how stupid people are hired in Airtel who does not understand the inconvenience of their customer.

If my card is not activated in next 4 hours and all the points mentioned below, i will log a official complaint in TRAI and a copy to my neraby Police station.

1) Log a official complaint and need a detail investigation.

2) Convert my card to Prepaid ASAP.

3) Compensation of Rs 6850 -/

4) Apologizing letter on Airtel letter Head.

Shrikant.

On 7/10/12, [email protected] wrote:
>
>
> Namaste Mr. Rakshe,
>
>
>
>
>
>
>
> You wrote in on 10 July 2012, regarding the migration of your airtel mobile
> number 9960678681 from postpaid to prepaid account.
>
>
>
>
>
>
>
> As per our telephonic conversation with undersigned, we wish to assure you
> that we have registered your feedback regarding the services rendered. It is
> always important for us to hear how customers react to all aspects of our
> services. Strong customer feedback like yours helps us continue to improve
> the services that we provide, and we appreciate the time you took to write
> to us.
>
>
>
>
>
>
>
> Further, we would like to inform you that we are working on your case, we
> will get back to you with the resolution within 72 hours.
>
>
>
>
>
>
>
> We regret the inconvenience caused to you in this regards.
>
>
>
>
>
>
>
> We request your cooperation until then.
>
>
> Warm Regards Sujata Jha Appellate Office bharti airtel limited
>
> ———Original Message———-
> From: [email protected]
> To: [email protected]
> Cc: [email protected];[email protected]
> Sent: 10/07/2012 08:44:01 AM
> Subject: Re: COMPLAINT ……Compliance issue with Airtel
>
> Hello Team,
>
> As per my below i have submitted my documents ( Light Bill, Ration
> card, Pan card and a Passport size photo) to convert my card into
> prepaid.
>
> I gave these docs on friday 06/07/2012 @ 4.30 Pm and got a
> confirmation that your number will be converted in 4 hrs ( Refrence
> number : 957841) In next two hours my number was showing in prepaid
> and the IVR was asking to recharge, so i recharged for 50/-.
>
> The executive who took documents is not picking up my call, his number
> is 9970448195 since two days.
>
> Hopeless : Appellate office said that your card is converted in prepaid !
>
> Why the hell it is not working ?
>
> I thought it might take time so was waiting : Friday – Monday.
>
> Monday morning my broker tried calling me, however i was not reachable
> and my number was showing as “Does not exist” I lost Rs 6850/- profit
> just because of your false commitment and mistake in conversion.
>
> None of my team member is able to contact me and it so embarrassing
> when they say what number are you using ?
>
> Story does not end here.
>
> I called customer care from my friend’s Airtel number on 198 to check
> as why my card is not yet activated ?
>
> The customer care executive said ” You have not submitted your documents”
>
> This is a breach and compliance issue as Airtel is playing with
> customer’s documents or misusing it.
>
> I am sure you will give some excuses,
>
> If i did not give documents, then why the card was converted Post to Pre ?
>
> If i gave docs, then why were they not submitted ? Where are my documents ?
>
>
> I need you to :
>
> 1) Log a official complaint and need a detail investigation.
>
> 2) Convert my card to Prepaid ASAP.
>
> 3) Compensation of Rs 6850 -/
>
> 4) Apologizing letter on Airtel letter Head.
>
> ( I do not need your email of ” We apologies, Inconvenience regretted
> etc on email )
>
> If any of above is not completed, will surely raise this with your
> company directors and TRAI.
>
> I have each and every thing documented with me.
>
> Name Designation
> Sunil Bharti Mittal Chairman and Managing director
> Ajay Lal Non Executive Director
> Chua Sock Koong Non Executive Director
> Lord Evan Mervyn Davies Non Executive Director
> N Kumar Non Executive Director
> Pulak Prasad Non Executive Director
> Rakesh Bharti Mittal Non Executive Director
> Tan Yong Choo Non Executive Director
> Manoj Kohli Joint Managing Director & CEO
> Akhil Gupta Non Executive Director
> Craig Ehrlich Non Executive Director
> Hui Weng Cheong Non Executive Director
> Nikesh Arora Non Executive Director
> Rajan Bharti Mittal Non Executive Director
> Salim Ahmed Salim Non Executive Director
> Tsun-yan Hsieh Non Executive Director
>
>
> Don’t need your stupid reason as we tried calling you, you were not
> reachable.
>
> I have mentioned my alternate number in my signature , which i took to
> avoid inconvenience caused by you.
>
> Regards,
> Shrikant Rakshe.
> 9960678681.
> 7385370188
>
>
>
>
>
>
>
>
>
> On 7/6/12, [email protected] wrote:
>> Namaste Mr. Rakshe,
>>
>>
>> You wrote in on 06 July 2012, regarding the services of your airtel mobile
>>
>> number 9960678681.
>>
>>
>> We would like to inform you that we have checked our record and found that
>>
>> the services of your above mentioned number are well connected in prepaid
>>
>> from our end with effect from 06 July 2012.
>>
>>
>> Hence, we would request you to write back to us if the concern persists.
>>
>>
>>
>>
>>
>> We wish to assure you that we have registered your feedback regarding the
>>
>> services rendered. It is always important for us to hear how customers
>> react
>> to all aspects of our services. Strong customer feedback like yours helps
>>
>> us continue to improve the service we provide, and we appreciate the time
>>
>> you took to write to us.
>>
>>
>>
>>
>>
>> We completely comprehend your viewpoint and sincerely regret for any
>> difficulty caused to you. We wish to assure you that we have registered
>> your
>> feedback and would be working to ensure that this is incorporated in our
>> service delivery in future.
>>
>>
>>
>>
>>
>> Please do write in for any further assistance.
>>
>>
>>
>> Please feel free to speak to our call center executive on 121 regarding
>> any
>> query/request and on 198 (toll free) for any complaint. You can also email
>>
>> at [email protected]
>>
>>
>>
>>
>>
>> If it is still unresolved, do get in touch with our Nodal Team with your
>> earlier request or complaint number. You may send an email at
>> [email protected] or you may call at 9987234865 from 9:30
>> AM
>> to 6:30 PM Monday to Friday. The Nodal Team will provide a resolution to
>> your complaint in 10 days.
>>
>>
>>
>>
>>
>> If you do not receive a satisfactory response from Nodal Team you may send
>>
>> an email at [email protected] or you may call at 9987244865 from
>>
>> 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your
>> concern within 30 working days.
>>
>>
>> Warm Regards Pulkit Agarwal Appellate Office bharti airtel limited
>>
>> Your response will help us to enhance your experience with Airtel. Please
>>
>> click on the link below & provide us your valuable feedback on this
>> interaction
>> Click here to provide feedback
>>
> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=5FA1E7116AAB
>
> EC1766A5E3246EAFDC3D4043424CAB2CB7D8385FB9C2CBCDCC3751BAD53A424A4A4F4749B1&refno
>
> =Qrc10607120907349923027
>>
>>
>>
>> ———Original Message———-
>> From: [email protected]
>> To: [email protected]
>> Cc: [email protected];[email protected]
>> Sent: 06/07/2012 09:23:39 AM
>> Subject: Re: COMPLAINT ……9960678681 [|BAL|Qrc13006121406509839121|]
>>
>> Hello,
>>
>> Don’t you think you guys are too slow than a snail ?
>>
>> I have not taken any details.
>>
>> I went on 30/06/2012 to Tilak road Gallery ( Pune ) @ 10.45.
>>
>> I called 198 complaint dept , Vishali Pawar took all details of that
>> gallery.
>>
>> From 30/06/202012 , 2.00 pm IST i will not pay for my unbill amount
>> or any rent generated on my 9960678681 number.
>>
>> I have each and every email saved for my network issues, my billing
>> issues and now conversion of Post to Prepaid.
>>
>> If you guys were smart enough , i had mentioned my alternate number in
>> my previous mail ( Please read my signature carefully ) I really feel
>> sorry from your management prospective.
>>
>> Regards,
>>> Shrikant Rakshe
>>> 9960678681 or
>>> 7385370188
>>
>> On 7/2/12, [email protected] wrote:
>>> Namaste Mr. Rakshe,
>>>
>>>
>>>
>>>
>>>
>>> You wrote in on 30 June 2012, regarding the services of your airtel
>>> mobile
>>>
>>> number 9960678681.
>>>
>>>
>>>
>>>
>>>
>>> We wish to inform you that, we were unsuccessful in our attempts to reach
>>>
>>>
>>> you on 02 July 2012, at 06:13 pm as your number was not reachable. Hence,
>>>
>>> we
>>> would request you to provide us a preferable time so that, we can get in
>>>
>>> touch with you to resolve the issue at the earliest.
>>>
>>>
>>>
>>>
>>>
>>> At airtel, we believe that our customers’ inputs and feedback helps
>>> improvise our services and ensure that we strive towards achieving
>>> customer
>>> satisfaction. We assure you that we will incorporate your feedback in the
>>>
>>>
>>> best possible way in our processes.
>>>
>>>
>>>
>>>
>>>
>>> We would request you to provide us the below mentioned details so that we
>>>
>>>
>>> can move ahead towards the resolution for the same:
>>>
>>>
>>>
>>>
>>>
>>> * Name and address of airtel relationship centre (ARC)
>>>
>>>
>>>
>>>
>>>
>>> * Contact number of ARC
>>>
>>>
>>>
>>>
>>>
>>> * Date of visit
>>>
>>>
>>>
>>>
>>>
>>> * Name of the executive
>>>
>>>
>>>
>>>
>>>
>>> We regret the inconvenience caused to you.
>>>
>>>
>>>
>>>
>>>
>>> We hope that we have been able to address your query suitably.
>>>
>>>
>>>
>>>
>>>
>>> Please do write in for any further assistance.
>>>
>>>
>>>
>>>
>>>
>>> Please feel free to speak to our call center executive on 121 regarding
>>> any
>>> query/request and on 198 for any complaint, you can also email us
>>> [email protected]
>>>
>>>
>>>
>>>
>>>
>>> You can get in touch with the Nodal Team with your earlier request or
>>> complaint number if it is still unresolved. You may send an email at
>>> [email protected] or you may call at 998723486from 9:30
>>> AM
>>>
>>> to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution
>>>
>>> to
>>> your complaint in 10 working days.
>>>
>>>
>>>
>>>
>>>
>>> If you do not receive a satisfactory response from Nodal Team you may
>>> send
>>>
>>> an email at [email protected] or you may call at 9987244865
>>> from
>>>
>>> 9:30 AM to 6:30 PM Monday to Friday.
>>>
>>>
>>> Warm Regards Shweta Sharma Appellate Office bharti airtel limited
>>>
>>> Your response will help us to enhance your experience with Airtel. Please
>>>
>>>
>>> click on the link below & provide us your valuable feedback on this
>>> interaction
>>> Click here to provide feedback
>>>
>>
> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=1F61A7D02A6B
>
>>
>>
> ACD4385BA8D13C5DAED23659B8C222A63253B7D63155BEC0C0C5C3CB3959A3EA2853BCDE21&refno
>
>>
>> =Qrc13006121406509839121
>>>
>>>
>>>
>> This e-mail and any files transmitted with it are for the sole use of the
>>
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message.
>> Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing
>> or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>>
>> and associated companies(collectively “Bharti Airtel Limited”),are unable
>> to
>> exercise control or ensure or guarantee the integrity of/overthe contents
>> of
>> the information contained in e-ma
> This e-mail and any files transmitted with it are for the sole use of the
> intended recipient(s) and may contain confidential and privileged
> information. If you are not the intended recipient, please contact the
> sender by reply e-mail and destroy all copies and the original message. Any
> unauthorized review, use, disclosure,dissemination, forwarding, printing or
> copying of this email or any action taken in reliance on this e-mail is
> strictly prohibited and may be unlawful.
> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> and associated companies(collectively “Bharti Airtel Limited”),are unable to
> exercise control or ensure or guarantee the integrity of/overthe contents of
> the information contained in e-mail transmissions and further acknowledges
> that any views expressed in this message are those of the individual sender
> and no binding nature of the message shall be implied or assumed unless the
> sender does so expressly with due authority of Bharti Airtel Limited. Before
> opening any attachments please check them for viruses and defects.
>
>

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