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Complain regarding SONY LED TV 40″.

Location/place: India

Name of company/service: CIL

Dear Sir
Sorry to inform you that I have purchased a sony TV model No.EX520-40″LED full HD form a authorized dealer i.e Nightingale Asansol, vide Bill.No 113.
dated 25.04.12 (srl.No 2484192,p no 18342401)and installed the Tv in my house on 29.04.12 with tata sky HD set-up Box but its picture is coming Hazy & very poor quality so, I inform the dealer but he told me you contact to sony service engineer .I also contact to sony service center,Asansol and service engineer visited my house they change some setting and still picture is coming like before then they told me that problem may be from setup box so I change twice the setup box but there is no change in picture quality. dated 3.05.12 again visited another engineers and after checking the tv, they told me that software problem is arising in your TV after two or three days I will come back and reload new software and
again 14/06/12 visited sony engineers with DVD player and checked the said TV but picture /video quality comes poor quality is yellow shade comes like in HDMI setup box.They are also told me ,pl.dont’t worry we will short out your problem ,but till now no feedback receive from Sony centre,
( Actually the dealer give me a old repair TV as because when I visited his shop for purchasing TV he insist me 40 inch LED for particular this model was hanging in his wall in off position I also told him for new seal TV but he told me another pic is not available, It is also new TV , don’t worry please relies me and take which i will give I also ask him for Manf.date and I saw the cartoon but the Manf .date was scratch out .But repeatedly he told me don’t worry I will be always with you and quickly he packed it and gave it to me…..this is the factual position) . So you are requested kindly inquire the matter and arrange to change new TV as early as possible otherwise I will bound to knock the door of court…
Thanking you,

Yours faitfully,

Pradeep Kumar Tiwary
State Legal Secratoty
Bhartiya Manav adhikar and Suchna ka Adhikar
West Bengal
Cell.No 9434390059
Mail.Id: [email protected]

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