complain against unauthorized withdrawal of money through atm

Location/place: lohegaon/Pun

Name of company/service: sbi branch lohegaon

COMPLAIN REGARDING UNAUTHORIZED WITHDRAWAL OF MONEY THROUGH ATM

I AM HOLDING SAVING ACCOUNT BANK (DSP) ACCOUNT NO. 31857568922 AT SBI BRANCH LOHEGAON WITH ATM FACILITIES AS WELL AS MOBILE AND SMS BANKING. THE ATM NOS ARE 6220181043000045814 AND 4591510011635229. THE SAID ACCOUNT WAS OPENED AT SBI NAGAR ROAD ON 28 JUL 11 AND ON OPENING OF ACCOUNT THE SAME HAS BEEN TRANSFERRED TO SBI BRANCH LOHEGAON ON 29 MAY 12. BUT ON 04 JUN 12 WHEN I CHECKED BALANCE THROUGH ATM FOLLOWING HAS BEEN REVEALED WHICH NEEDS IMMEDIATE INTERVENTION AND RESOLUTION.

(A) ON 03 JUN 12 AT ABOUT 0842 HRS I HAD WITHDRAWN RS. 1000 FROM SBI ATM VIMAN NAGAR (PUNE) ATM NO. 6220181043000045814 VIDE ID S10A000575065 UNDER WHICH THE MOD BALANCE SHOWN AS RS.72,000 AND AVAILABLE BALANCE RS. 5076. WHICH WAS CORRECT WITH DOCUMENT PROOF. ON THE SAME DAY I HAD RECEIVED SMS AT ABOUT 12.28 HRS FROM BX-CBSSBI STATING YOUR ACCOUNT 31857568922 CREDIT WITH INR RS.5168 ON 03 JUN 12 SWEEP TRF C AVAIL BAL INR RS. 5244 AGAIN AT 1345HRS RECEIVED A SMS STATING CREDIT RS.5412 AND AGAIN 1344 HRS I RECEIVED SMS STATING MY BALANCE IN ACCOUNT IS RS.4187. BUT I HAVE NOT RECEIVED ANY DEBIT TRANSACTION SMS FROM SBI ON SAME DAY.

(B) ON 05 JUN 12 AT ABOUT 1930 HRS I VISITED SBI ATM LOHEGAON TO CHECK MY BALANCE AS MANY TRANSACTION WAS SHOWN ABOVE. SURPRISINGLY ATM SHOWN WRONG PIN NO. BUT WHEN I VISIT NEXT DAY TO SBI BRANCH LOHEGAON TO INQUIRE MY MOBILE BANKING AND THE SAME FACILITY WAS IMPLEMENTED BY THE BANK WHEN I CHECKED MY BALANCE THROUGH MOBILE BANKING ON 06 JUN 12 THE BALANCE SHOWN AS RS. 501. IMMEDIATELY I WENT TO THE BANK TO INQUIRE ABOUT MY TRANSACTIONS. I WAS APPRISED THAT ON 03 JUN 12 RS. 39,000 HAS BEEN WITHDRAWN THROUGH ATM TRANSACTION AT KARNAL AREA (HARYANA) IN FIVE TRANSACTION AND AGAIN ON 04 JUN 12 AGAIN RS. 40,000 IN FOUR TRANSACTION WAS WITHDRAWN FROM SAME AREA FROM UNI KARNAL BRANCH.

(C) IT IS BROUGHT TO THE NOTICE OF SBI LOHEGAON BRANCH THAT ON 03 JUN 12 I HAD NOT MADE ANY TRANSACTION OTHER THAN RS. 1,000. WHICH WAS DRAWN FROM ATM VIMAN NAGAR WITH SAME ATM NUMBER. FURTHER IT WAS ALSO INFORMED BY ME TO SBI BRANCH LOGHEGAON ON 06 JUN 12 THAT I AM IN POSSESSION OF BOTH ATM WITH ME AND I WAS ON DUTY AT STATION PUNE ON 03 JUN 12 AND 04 JUN 12.

(D) IN VIEW OF ABOVE HOW IT IS POSSIBE TO WITHDRAWN OF MONEY FROM DEFERENT AREA WHEN BOTH THE ATM KEPT WITH ME.

(E) IT IS ALSO INTIMATED THAT THE COMPLAIN REGARDING ABOVE INCIDENT HAS BEEN LODGED ON 06 JUN 12 TO THE CUSTOMER CARE VIDE COMPLAIN NO AT155785081931, AT155785081937, AT155785081945, AT155785081954, AT155785081994 AND AT42925082008, AT42925082017, AT42925082024.

(F) IN VIEW OF ABOVE YOUR INTERVENTION IS REQUESTED TO RESOLVE THE ISSUE AND FIND THE FACT OF THE CASE.