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Commitment not fulfill by HTC Mobile Company

Location/place: NEW DELHI

Name of company/service: HTC

Dear Sir/Mam,
As on 16/06/2012 i purchased a Mobile of HTC Company from Retailer (Croma Center) in New Delhi.
After few days i faced measure problem in my mobile that was SIM Card not detected by mobile.
Then I Called to HTC Customer Care and they told me that That particular device of HTC will detect only 32 KB SIM instead of 64 KB, However i tried each type of SIM card already. Then they said kindly visit HTC service centre and accordingly I do the same and submitted my mobile to HTC Service centre as on 02/07/2012.Then I called again to HTC Customer care a lodged a escalation complain ID 12INC270008743 and then escalation team committed to me that they will provide the new phone against my non working device and they send me a mail also in this regard.Matter was mentioned in the mail as below.
“As per your telephonic conversation with Ajay (CCS team), It was informed you that We have already
received your DOA approval from higher authority.
So, We would request you that please collect box pack replacement from Service Centre and use the
device for 2 to 3 months if still you face the issue with device, We are ready to give you refund.”
But when i visited the service center as per this mail service centre said they did not received any message / approval in this regard hence DOA is not possible.And my Complain closed by HTC without solution.hence would request kindly take a strong action.

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  1. 6 years ago

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