Location/place: Ghaziabad
Name of company/service: Vodafone India
Hello,
My name is Ranjit Singh.
This is regarding wrong bill generation and not clarifying
the bill and no response to my questions against my latest
Vodafone bill for my mobile number 9999778882.
After so many request and sending several mails to Vodafone
I have not received any reply or clarification yet.
What’s the problem?
1). Vodafone generated 4 GB internet data usage and a bill
of Rs. 5696/- in just 4 Days (15 – 18 June 2012 ) on my
mobile number 999977882.When i asked why you have not send
the alert of free data usage limit exceeding they replied
that there is a software and technical issue so they can not
send the alert this time.
2). I received a SMS on 18th June 2012 about exceeding my
credit limit. I immediately call the customer care to know
the reason they said that before bill generation the
internet data usage are charged @ 2 Paise per 10 KB so your
bill exceeds the credit limit but you don’t worry because
all your free data usage charges will be deducted after bill
generation. Then I asked him to tell me that if my free data
usage is consumed by me or not. He replied that you have not
consumed the free usage you don’y have to worry. Actually he
provided me the wrong information because the bill is
showing that the free usage exceeds on 16th June 2012.
3). Vodafone bill is showing up to 40 MB data download per
minute. I am continuously asking to provide me the website
or IP details from where i have download this much amount of
data and I also want to know the websites which provides
this speed of downloading because generally maximun websites
which has the movie or song type content restrict their user
to download with a certain speed limit. But as per my
vodafone bill I can download a 700 MB movie file in 15
minutes only. Can you believe it???
4). When I asked Vodafone that even if i assume that you
bill is correct then could you please tell me that why you
have provided me the extra credit when my credit limit is
only Rs. 1550/-. They have given no reply to me on this. If
a mobile operator works like this then what is is this
credit limit means or what should be the new definition of
credit limit.
My Questions?
1. Why Vodafone have not sent the SMS alert on exceeding the
free data usage limit.
2. Why provided the extra credit into my account?
3. If Vodafone have a problem in their software or any
technical issue then why should the end user suffer?
4.Why Vodafone is not providing the website address or IP
details from where this high data download happened?
5. Why Vodafone is not replying to my mails sent to the
nodal officer Delhi on 24th June, 26th June , 29th June and
10th July 2012.
6. When they already have the 5 GB data usage package under
Rs. 1000/- then after so many request why they are not
rectifying my bill and that too when they already accepted
in previous communications that there is a software /
technical issue they facing in providing the data usage
details?
7. When asked Vodafone that is there any third party or
government body who monitor your software because if you
tried to cheat the customers then who will stop you. They
have not provided any reply.
What I expect from Vodafone?
1. Rectify my bill to Rs. 1000/- because it’s not my fault.
No body will use the 4GB data in Rs. 6000/- when he can use
the same data in Rs. 850-only. This happens because Vodafone
is also totally responsible.
2. There is an urgent requirement of change in Vodafone’s
billing system because failure of this will result in same
kind of billing problems in future also.
3. Every customer has the rights to know about their data
usage at any time and Vodafone must provide this information
to all their post paid users.
What I wrote above are true facts and I have all the
conversation recordings with me so I request Vodafone to
correct my bill on urgent basis because they have barred my
outgoing from 19th June 2012 and I am suffering a huge loss
due to this.
Please do the needful on Urgent Basis
Thanks
Ranjit Singh
9999778882
0120-4107822
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