Location/place: Faridabad
Name of company/service: Chroma
Chroma Washing machine w/in 1 year warranty period had a gear assembly breakdown. Complain lodged w/helpline since 25/May number DEL260513FS00039. Part to be replaced. Complain escalated till Chroma NCR area manager – Mr Sriram Mobile number -08588869601. Till date faulty part not replaced inspite of repeated reminders & escalation of issue.
Chroma promises to replace faulty part & close complain.
Dear Nina Chaturvedi,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you. Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear Nina Chaturvedi,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on 1800-258-3636. You can even SMS to 56677, and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Leave a Reply