Cheating, Duping of Customers

Location/place: Boisar

Name of company/service: Mobile SMS

I had bought a package for 10000 sms from the site mysmsmantra for Rs. 1124. The customer care representative had told me to get the templates pre approved so that the required sender id is displayed for the same. Even after doing the requisite, the sender id does not appear whenever a message is sent. Even after a month of making the payment, the issue is still not solved. In addition to this, they have now increased the sms charges by eight times and the same is deducted from my account whenever i send an sms. Would be really grateful to anyone who could help with this issue

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