Location/place: Mumbai

Name of company/service: Airtel

I was submitted a new Airtel local post-paid connection request online for Mumbai region. I have submitted 300 Rs. for this request. Their agent gave me a bill with SIM card. Company name is mentioned “Frontline Salesmart PVT LTD” with Airtel logo on cash memo. Bill serial no is 14896. Company code is SAD11105. I have submitted all the necessary proof which was discussed with their Airtel agent. They come to me and provided me a post-paid SIM. Their verification team member come and verified my entire document. Their verification team called me and verified the new number which was provided me via SMS. I called up Airtel agent for SIM activation purpose; they have promised me that I would be activated as early as possible. But It was surprised me that still SIM was not activated. I was called so many times to their Agent but some time they were picking up phone and gave assurance that SIM would be activated within day. But still SIM is not activated. It is really a big harassment for me.
Last time I have told their executive or agent that I will submit a complaint to Consumer Forum against your company. They have done second time Address Verification. Still SIM is not activated. They simply told me that I could do.
Airtel is a big Telecom department and I am a simple common Indian people. I have checked so many cases lunched against Airtel. I don’t know my problem will be solved or not. But I believe that next time someone will not be cheated with Airtel Company in the same way. I want my 300 Rs. back.
I am looking forward for solution.
Thanks
Chiranjib Saha Roy
773868938


Comments

3 responses to “Cheating”

  1. Namaste Mr. Roy,

    This is to inform you that your concern listed on 16 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Roy,

    This is to inform you that your concern listed 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Roy,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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