Name of company/service: Yatra.com
Ref: Ticket no.: EK/ETKT 176 7864142012, Yatra booking reference no. O33WI7Z
My name is Sorabh Garg and I am in a very unfortunate situation, where the travel agent and the airlines has been playing unfair with me.
I had booked return tickets from JFK, New York to Mumbai dated 12th May 2010, return of 3rd July, 2010 from Yatra.com on an Emirates flight, I told the lady from Yatra on the phone that I am not sure of my return date and I might return in September, she told me that in that case I would just have to reschedule the tickets from 3rd July to any date in September for $150 and $300 in case I need to cancel it, I agreed to that.
When I come to Mumbai and want to extend my tickets to September 6th, they disregard what they had promised me and asked me to talk to Emirates.
I talked to Emirates and they say that my ticket cannot be extended as it comes under special low fares whose validity is 2 months only, I told them that I was told by my booking agent Yatra.com that I could extend my return dates for $150 and cancel for $300. They told me that they can’t help me and I need to talk to Yatra.com directly for that since they made those claims.
I approached Yatra again and they told me that they can’t extend the dates too.
Yatra.com hadn’t notified me that the ticket was valid for 2 months only, they should have done so while selling me the tickets so that I could have made a better decision, now they are not honouring their word.
I told them it is very unprofessional to go back on their words and they should atleast cancel the tickets if not extend for the fee of $300, but they denied cancelling it too.
I talked to Emirates again and they told me extension was not possible and they can cancel it but I won’t get a single penny for cancellation (doesn’t make any sense!)
Yatra then made me an offer of extending the tickets to September 2nd for $746, which includes $400 for extension and $346 flight charges difference.
They are now going back on their own words from not being able to extend tickets to extending it for $400 instead for the said $150 before.
I am distraught by their behavior and would like you to advise me and take appropriate action against them.
Please reply back to me.
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