Name of company/service: Icici prudential life insurance
Dear Sir/ Madam,
My name is Pradeep Singh Negi I had LIFETIMEGOLD POLICY NO. 12757466 & CRISIS COVER POLICY NO. 12759499 When the premium due date coming close, Mr.Shivam Tyagi 9990584339 called me & said your both the policy premium due and the agent who starts your policy has left the job and the comission goes to agent comes to your account directly if you split the LIFETIME GOLD POLICY and get 2 New policies of Rs 15000 each(15904294 & 15905409) after 15-20 days Mr.Shivam called me again and said that your 2 New Policies rejected due to some documents issue so you have to pay Rs.32000 again for the policies (16093641& 16093828) and paper document and said your rejected policy amount is refunded with interest at the end of November 2011, when i am not getting the refunded amount i called Mr. Shivam , then he said me that your file is in under process and your refunded amount will come to you at the end of December 2011, After that Mr Abhimanyu Rathore 9810160215 called me and said your life time gold policy is lapse and you have to pay the premium for that and i told him about my previous policies and also said abour mr. Shivam Tyagi he said he is my coleague and asked him about your refunded amount than Mr. Rathore said your refund amount come to your account at the end of Jan 2012, and told me to given Rs 27311.00 for the premium of lifetime gold policy, i given the cheque for the same, and he given me another policy no. 16291703 , and after 31 st jan i again called mr. Rathore for the refund amount and reniew of my lifetime gold policy then he said your file under process and mr shivam tyagi is in Mumbai head office for processing my file urgently, when after 25 th feb , when i am not get my refund amount and reniewed lifetime policy and called Mr. rathore and he was not picking my phone call, when i call him from another mobile number he pick the call and when i said i am Negi he disconnect the call, after that i understand they both making me fool , Than i give the complaint against both of them and also cancelling my last 5 policies, please help me in this matter. I am very dissatisfied with icici prudential really, i also complaint with your Noida sec-18 branch office and also mail the complaint but i m not getting any satisfied resolution from your side please help me in this matter, and i also want to know that mr. Rathore said me that your life time gold policy not showing lapsing on net but it shows lapse and i also not getting the refund amount, but now i deposited my premium of Life time gold policy, and I already mailed you for cancellation of my policies but every time my request is declined by you, Sir actually i m a salaried person and i m not able to pay the all five policies premium because my income is not enough to pay the premium of Rs-90000 per year, as alreay discussed in previous mails, so if u help me in this situation, i have two options :-
1) My Policies No- 16291703 which was started in Jan-12 i will continue this policy and Policies no-16093828, 16093641, 15905409, 15904294 which was started in last year after August pls cancel this four policies.
2) My all five Policies no- 16291703, 16093828, 16093641, 15905409, 15904294 are changed into one time investment policy.