Location/place: India
Name of company/service: Bag It Today / Affordable Sales Promotions
“Bag It Today” (Today Retail Network Pvt. Ltd., B-47, Indira Enclave Neb Sarai, New Delhi – 110068), a part of India Today group, was promoting a Holiday Voucher through electronic media as well as through voice calls. After a lot of pursuation from their sales team, I agreed to buy the voucher for 7 nights and 8 days, which can be redeemed at any listed location of them.
I paid Rs.7,000/- to buy the voucher vide Booking ID 1008683339, Order No.249436, Invoice No.TRNPL/DLI/2011-2012/249399 dt.9th August 2011.
As per rules, I paid Rs.750/- vide a Demand Draft payable to M/s Affordable Sales Promotions Pvt. Ltd. (Mail Stop # 1023, SkyLoft Business Suites, 1st Floor, Advant Navis Business Park # 7, Sector 142, Expressway, Noida-201301) alongwith duly filled up form and couriered through DTDC Courier & Cargo Ltd. vide their docket no.K52603198 dt.15th December 2011. The courier got delivered on 19th December 2011 to the office of Affordable Sales. As per the rules, the Travel dates should have been a minimum of 30-45 days from the date of booking. Hence I asked for a date starting from 6th February 2012 as a booking date. As per their commitment, the company was supposed to contact me with booking confirmation within 10 days of the receipt of the DD and the Form.
Since 4th January 2012, I was trying to get in touch with Affordable Sales and BagItToday for confirmation of my booking. On 8th January, I received an apology mail from Affordable’s customer care asking for some more time. When the issue was not resolved, I sent reminder on 10th January. On 14th January, I received another apology mail from them and a promise to escalate the issue.
Since then, I haven’t heard from them. As I had bought the travel tickets, I went for my trip and lost an additional Rs.50,000/- as I didn’t receive bookings from BagItToday / Affordable Sales.
Please help me for resolution of this case and get my money back and the additional cost incurred to me.
Regards
Saurabh Chakraborty
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