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Charging for non-existent benefits/remedies

Location/place: Mumbai

Name of company/service: M/s Whirlpool of India Limited

Please let me know the process to be followed for lodging complaint on line against M/s Whirlpool of India Limited and its service partner, M/s Indico Engineers, Mumbai, so that I can get refund of the amount (Rs.5245/-) that they charged without being able to remove the defects that have caused the Whirlpool refrigerator to malfunction (NO ICE FORMATIO & SIMULTANEOUS BLINKING of all the INDICATOR LIGHTS). My e-mail id is [email protected]

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