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Charged for Vas services not used

Sir,I have been charged rs.236 on my current feb 2019 bill for Vas services when I don’t even use an android phone.when I went to vodaphone gallery in andheri they refused to give me an explanation saying that I had availed of these services.this is the second time .the first was jan bill I was charged rs. 99 even there they did not entertain my complaint.they also claimed that they would send an itemized bill to my email. But they have one sent the consolidated bill.they are not agreeing that I have not/cannot avail these services as I am a adult living alone and using a non android phone.please help as the charges are increasing every month.thank you.

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