Name of company/service: Indian Railway
My traveling details as follows,
Train No: 19260
Date of Journey: 12-8-12
I have booked tatkal ticket from IRCTC site. Due to some reason I can not present the ID which is registered while booking the ticket. Instead I have presented another four ID proofs which includes Passport, Bombay Port Entry Pass, JNPT Port Entry Pass (Both passes are approved by CISF & Port Authority), Company Employee ID. Till I have been fined by railway & charged for traveling without ticket. The rule is to ensure that the same passenger is traveling for which the ticket is booked. Which I have proven in my case. Without understanding the basic idea behind the rule the railway authority fined me, which is unfair. The rule is to protect the customer and not to bother the customer. Kindly do the needful.