Location/place: BSP Bhilai
Name of company/service: Kenstar
SUB:- Change this defective Kenstar microwave
I had Purchase Kenstar microwave oven with the following specifications.
Date of purches: 02-11-2011
Place: Naresh Trading Co. shop-95 A market Sector- 1 Bhilai
Service center: 535/1, Behind B.P. pujari school.Raja Talab, Raipur.
The problem with the machine was that its start button sound in microwave. So I had called Kenstar service centre at raipur. Complain lodged in kenstart bearing complain .After waiting some day,enquiring customer care they said that your complaint has been closed due to wrong address.& lodge new complain. Again they lodged new complain bearing complain. After several reminders on phone to Raipur branch office. After that, enquiring the progress of the service centre people say every time parts are not good . They were saying that they will come on they have done a lot of commitment that we will replace this and turntable shaft. But still this issue is open. We are very sorry to inform you that your Service Center does not know how to deal with the customer and also incapable to provide the feedback regarding complaint to customer. So pls give me suitable action about this problem.
Date :- 15-06-2012 complaint Person
W/o Dipak Khandare
E-4, Street- 06, Sector- 03,