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Careless & Negligent attitute

I had purchased a new car Maruti Swift from Rohan Motors, Sector-1 Noida exchanging the same with my old car Alto 800 from the same showroom in March 2015. It is almost 4 years and the registration of my previous car is still in my name. On 30th January, 2019 the car had met with an accident in Muradabad and now U.P. Police have reached home since from RTA they have found that car is in my name. I had informed Police that the car has been given to Rohan Motors but they are not agreeing inspite of my showing the documents. I personally went to Rohan Motors office and found that they had handed over the car to some Car Dealer in U.P. and the car dealer has sold to some one else. I am unable to understand even after 4 years why the registration of the car has not been transfered to the present owner. Staff of Rohan Motors are unable to help me. How such a reputed Company can be so negligent. Due to this attitude why the customer has to bear all this nonsense.

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