car damaged during transit

Location/place: bagdogra, darjeeling

Name of company/service: assam bangalore roadways

i had booked my car from delhi to bagdogra on a car trailer. the delivery date was 04-05 Jul 12. When the car was not received on due date, on inquiry it was told that the trailer has got stuck up enroute on a toll booth. when the car finally reached in dark hrs on 10 jul 12, it was found damaged on front bumper, grill and no. plate. next day in broad daylight other defects were also noticed. this includes change of windshield, cabin mirror, dent and repainting of bonnettte and damaged mounting of left headlight. all the above repairs carried out with inferior quality material. floor carpet was found wet, scratches on dash board and tiny glass pieces found all over the carpet below footmat. on further inquiry with the roadways , it was accepted that the car was damaged by loosening of lashing belt and colliding with the car parked ahead.

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