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Cancellation of order but no response

Location/place: India

Name of company/service: Tradus.com

Dear All,

This is to bring to your kind notice that i want to cancel the Order – 4167036 placed by me on 8-8-2012 due to some personal problem on Tradus.com website. I dont want to have this order as i am leaving the country permanently on 3rd of september. I had requested via link “CANCELLATION / MODIFICATION” for this order on numerous occassions but have not receive any updates on the same. I had placed the request for cancellation on the same day i ordered i.e. well before dispatch. Yesterday i had received the mail from the company stating that my order is authorized and may dispatch in 5-6 days which i dont want it to happen as i opted for order cancellation.

I am not getting any information on my request from Tradus side and stuck in between as i had already paid via credit card. The product was out of stock but still order was placed and didnt knew how? Since there no way to contact them i.e np number nothing except mail through their website which i have tried on numerous occassions but no replies whatsoever. Also there was one option under my account in Tradus.com i.e “Cancellation/Modification” and placed my request for the cancellation on numerous ocassions as well but as usual no response from the seller.

Hope you understand my concerns and help me on the same.

Also i am attaching the mails i forwarded for cancellations.

https://mail.google.com/mail/ca/?ui=2&ik=1001ead6c5&view=pt&search=inbox&th=1390a60a3fc5191e 1/2
Jitender kumar
[#71534] Customer feedback: Modification/cancellation
4 messages
[email protected] Thu, Aug 9, 2012 at 1:24 PM
To: Jitender Kumar
Hi,
Thank you for writing to tradus.
Your email will be assigned to our specialized Customer Care Member to reply to your queries within the next 48 hours. We are
experiencing delays in replying to the emails due to some technical up gradations, however, our standard dispatch & delivery operations
are running smoothly.
In case of a delayed response, following are the responses to most common queries that we generally receive.
Q) I had ordered my product few days back but haven’t received my product, what should I do?
A) You may check your order status on http://www.tradus.com/my_profile?tab=0 “My Order History” page. You may see order status as
“Pending Dispatch”, you will see a “Dispatch By” date mentioned.
In case your order has been dispatched, you will see the dispatch date and the courier tracking number. Generally the courier partner
delivers the orders in 3-5 working days (depending on the seller & your location). You may check the exact courier status on the courier
site.
Q) How do I find out my order history page?
A) You would find “My Tradus” link on top left corner of our home page, click there and you would find the “My Order History” link.
Q) I want to cancel my order / return the product.
A) We have 15 day return policy. Please be assured that we are here to help you & would help you cancel / return the order & refund the
money. You may experience some delays and we would request you to kindly co-operate. Once again we assure you that your money is
safe.
Q) I haven’t received eXtrabucks.
A) Please go through our xtrabucks FAQs http://www.tradus.com/faq . You would note that xtrabucks are credited to your account 15
days after order delivery.
Q) I want to know more about the product I want to purchase?
A) Product description & specifications are available on product page. And our return policy is mentioned in our Terms & Conditions
http://www.tradus.com/terms
Since your mail is being tracked through the subject line, for any future correspondence, we request you not to change the subject line.
In case you want to share your order ID or any other details, please reply to this mail with the relevant details.
Happy Shopping!
Tradus Team
http://www.tradus.com
This is in response to the email that you sent to us :
From: [email protected]
To: [email protected]
Cc:
Sent On: Thu, 09 Aug 2012 at 01:23:55 PM
Subject: Customer feedback: Modification/cancellation
Kindly cancel asap as i have ordered for an another superior product. Please contactprovide me the
contact detail.Regards,Jitender Kumar Phone Number: 9555077778
https://mail.google.com/mail/ca/?ui=2&ik=1001ead6c5&view=pt&search=inbox&th=1390a60a3fc5191e 2/2
[email protected] Thu, Aug 9, 2012 at 6:10 PM
To: Jitender Kumar
[Quoted text hidden]
From: [email protected]
To: [email protected]
Cc:
Sent On: Thu, 09 Aug 2012 at 06:09:37 PM
Subject: Customer feedback: Modification/cancellation
OrderId : 4167036Kindly cancel this as i dont want this anymor Phone Number: 9555077778
[email protected] Thu, Aug 9, 2012 at 6:11 PM
To: Jitender Kumar
[Quoted text hidden]
From: [email protected]
To: [email protected]
Cc:
Sent On: Thu, 09 Aug 2012 at 06:10:58 PM
Subject: Customer feedback: Modification/cancellation
Please cancel it and i am not getting replies to any of my requests. Phone Number: 9555077778
JITENDER KUMAR Thu, Aug 9, 2012 at 6:52 PM
Reply-To: [email protected]
To: [email protected]
Awaiting for your reply.
[Quoted text hidden]

https://mail.google.com/mail/ca/?ui=2&ik=1001ead6c5&view=pt&search=inbox&th=139068a4a2396b74 1/2
Jitender kumar
[#70710] Customer feedback: Modification/cancellation
3 messages
[email protected] Wed, Aug 8, 2012 at 7:31 PM
To: Jitender Kumar
Hi,
Thank you for writing to tradus.
Your email will be assigned to our specialized Customer Care Member to reply to your queries within the next 48 hours. We are
experiencing delays in replying to the emails due to some technical up gradations, however, our standard dispatch & delivery operations
are running smoothly.
In case of a delayed response, following are the responses to most common queries that we generally receive.
Q) I had ordered my product few days back but haven’t received my product, what should I do?
A) You may check your order status on http://www.tradus.com/my_profile?tab=0 “My Order History” page. You may see order status as
“Pending Dispatch”, you will see a “Dispatch By” date mentioned.
In case your order has been dispatched, you will see the dispatch date and the courier tracking number. Generally the courier partner
delivers the orders in 3-5 working days (depending on the seller & your location). You may check the exact courier status on the courier
site.
Q) How do I find out my order history page?
A) You would find “My Tradus” link on top left corner of our home page, click there and you would find the “My Order History” link.
Q) I want to cancel my order / return the product.
A) We have 15 day return policy. Please be assured that we are here to help you & would help you cancel / return the order & refund the
money. You may experience some delays and we would request you to kindly co-operate. Once again we assure you that your money is
safe.
Q) I haven’t received eXtrabucks.
A) Please go through our xtrabucks FAQs http://www.tradus.com/faq . You would note that xtrabucks are credited to your account 15
days after order delivery.
Q) I want to know more about the product I want to purchase?
A) Product description & specifications are available on product page. And our return policy is mentioned in our Terms & Conditions
http://www.tradus.com/terms
Since your mail is being tracked through the subject line, for any future correspondence, we request you not to change the subject line.
In case you want to share your order ID or any other details, please reply to this mail with the relevant details.
Happy Shopping!
Tradus Team
http://www.tradus.com
This is in response to the email that you sent to us :
From: [email protected]
To: [email protected]
Cc:
Sent On: Wed, 08 Aug 2012 at 07:30:47 PM
Subject: Customer feedback: Modification/cancellation
Cancel this order Phone Number: 9555077778
https://mail.google.com/mail/ca/?ui=2&ik=1001ead6c5&view=pt&search=inbox&th=139068a4a2396b74 2/2
[email protected] Wed, Aug 8, 2012 at 8:27 PM
To: Jitender Kumar
[Quoted text hidden]
From: [email protected]
To: [email protected]
Cc:
Sent On: Wed, 08 Aug 2012 at 08:27:03 PM
Subject: Customer feedback: Modification/cancellation
Kindly cancel this order Phone Number: 9555077778
[email protected] Wed, Aug 8, 2012 at 8:45 PM
To: Jitender Kumar
[Quoted text hidden]
From: [email protected]
To: [email protected]
Cc:
Sent On: Wed, 08 Aug 2012 at 08:45:10 PM
Subject: Customer feedback: Modification/cancellation
Kindly cancel this order as this doest suit my requirement.Regards,Jitender Kumar9555077778 Phone
Number: 9555077778

Regards,
Jitender Kumar
9555077778

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