Broken handy washing machine

In may 2018 I ordered a felix handy washing machine on telephone to Shopcj on payment on delivery, I recieved the machine with handle broken, I immediately contacted shopcj and their rep advised me to repack and send it to felix 62 todapur inhaus, new delhe.I send it back , and now 3 months, idid not get the replacement.
I placed a complaint with consumers forum, today surprisingly I found my complaint closed.
How come , when my complaint is not getting any response from shopcj? The only response I got was my problem will be resolved.ITs not resolved pls

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