Block My user ID in AMAZON

I purchased some products from Amazon and pay through one debit card through online. due to name mismatch Amazon Block my ID and didn’t return my amount still now. When we will purchase a railway ticket from IRCTC site, usually we pay self card or any others family member card or any others friend card. on that time OTP is asking for payments confirmation. If Govt e-commerce site is accepting that kind of payments, why Amazon will not accept this payments ? I hope they are not bigger than any Govt body. This is basically one type of fraud doing with the customers. I think this forum will take action against this and take some action against Amazon regarding the same. and i am also expecting re initiate my Amazon accounts as soon as possible.

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