Name of company/service: Reliance Broadband
My Reliance user ID is 239139962202.
This connection was terminated post the request number …. Dated 29-March-2011. The connection was finally terminated on 04-April-2011.
As per the usage guidelines, the bill should be generated for the period only till the time the connection was active, i.e. for the period from 24-March-2011 to 04-April-2011. But to my dismay, the bill for the month of March was generated for the full March-April period, i.e. for the period 24-March-2011 to 23-April-2011.
And then again the bill was generated for the next cycle, i.e. for the period of 24-April-2011 to 23-May-2011 for the entire period. This was then notified to the customer care vide complaint number 153682503 dated 28-May-2011. The issue was not resolved at that time as the complaint taken by the customer care representative was incorrectly mentioned as waiver, but it was not a case of waiver, but a case of excess bill generation post the connection termination.
Then again the bill was generated for the next billing cylce i.e. for the period 24-May-2011 to 23-June-2011 for the entire period.
Then again the bill was generated for the next billing cylce i.e. for the period 24-June-2011 to 23-July-2011 for the entire period. This was then again notified to the customer care vide complaint number 157772528 dated 25-July-2011. The issue was again not resolved at that time as the complaint taken by the customer care representative was incorrectly mentioned as waiver, but it was not a case of waiver, but a case of excess bill generation post the connection termination.
Then again the complaint with the complaint number 158061187 dated 28-July-2011 was raised. This time the proper resolution was given and the representative who introduced himself as calling from the Reliance Broadband Finance Department informed me on my mobile number 9881199267 that the next bill which will be generated, dated 24-Aug-2011, will be having the bill only for the usage period 24-March-2011 to 04-April-2011.
Now when finally the new bill for the period 24-July-2011 to 23-Aug-2011 has been processed, then again I can see that the issue has not been still resolved and still the bill amount consists of the entire bill amount for the entire usage period of the current 5 months (i.e. from March to August).
What more, I am now receiving a call from the number +912265664552 from a lawyer to pay my pending bill otherwise he will take a legal action against the consumer for non-payment of bill. To this I again raised a complaint vide complaint number 159808328 dated 23-Aug-2011 to which still the resolution is to come. Here the consumer representative informed me that he cannot do anything in this matter as this will take its own time and to avoid any kind of legal action, I need to pay the entire amount and then wait for refund.
Now my question is that when the connection was terminated long way back and legally, then why am I still getting the usage bill, and why is the need for a payment of excess amount bill to which I cannot even be sure of that it will never happen again?
Please look into the matter on an immediate basis and help me get out of this. My details are as given below:
Email ID: [email protected]